General Chat

Hi i would like to followup my ticket of getting a refund it automatically deducted from my e-wallet and im saving that money for my school trip this june 

I tried installing/uninstalling the app multiple times, logging out and in but the run doesn’t show up on the app. It shows imported from the Health app but somehow doesn’t appear on the Activities page. Please help. 

Hi,Let's face the facts: I am getting older. This year has been a very tough year seeing me going thru a rough patch. So bad I had to hang up my bike for months not knowing when I'll be back on wheels, and even if I'd be able to do so. Anyways now I am back but when I am seeing my PRs, I know for a fact I will never be able to better them. Is there a way to reset all my PRs on all segments? Ideally choosing a date, say "forget all PRs set before December 1st, 2022". I read people saying to just create a new account, well it is a bit extreme because I still want to keep the statistics for distances I rode. 

Why is Strava advertising Runna? I understand they’re acquiring it, but when I downloaded it, it still asks me to pay. $120/year for Runna, and $80something/year for Strava? Is there going to be any kind of deal between platforms so I don’t have to pay both subscriptions? Just like how my Strava subscription gives me access to the Recovery app? I am not really interested in advertising of different apps with subscriptions within Strava.

I have used Strava for a bunch of years and am no longer able to do the speeds I could do when I was younger.  I can see how to eliminate activities individually.   How do I eliminate or not count old records, by a time period or year, 

Ça maintenant plus que un mois Strava me fait sortir des données erronées je ne sais pas pourquoi quand je fais par exemple une sortie de 3km en VTT l application m affiche que j ai fait 5km et avec des vitesses max impossibles d'atteindre des fois 180 km/h !!! 

I’m reaching out with a heavy heart because I accidentally purchased a one-year Strava subscription today, and I simply can’t afford it. I’m just a student, and every penny counts for my daily needs. This charge was a mistake, and I truly didn’t mean for it to go through.   Right now, I am struggling financially, and this unexpected expense has put me in a tough spot. I love Strava, but I honestly don’t have the means to keep this subscription. I would be beyond grateful if you could help me by issuing a refund.  

Hello!I saw on your Instagram Strava were giving 50 mothers 2000 dollars to support the costs associated with childcare for races. Sadly this is just on America! Is there any chance Strava will do something for Uk mums! Single mum of 2 small children who would love to do a half iron man! 

when creating my account, it asked what types of activities/workouts I record (strength training, stair stepper, etc.). I didn’t realize when creating my profile and connecting to my Garmin that all activities I record on my watch will transfer to my Strava. I only want to use strava for my runs. Is there a way to edit those activities on my profile and delete them all together so that those workouts don’t show at all? Screenshot attached for reference. Thank you :)

My most recent activity shows up on my profile, but is apparently locked so others can’t see it and it says it may not count towards segments and achievements, no red flag present!    Any ideas?

Hello, I want a segment illegaly created on my private property to be suppressed from Strava.I created reports and filed a complaint versus Strava but nothing has been done so far by Strava… Could you please help ?

HalloBis zum letztes Freitag konnte ich meine AppleWatch Training starten, beim beenden wurde die Tour zu Straka automatisch hochgeladen, von da aus automatisch an Outdooractive.Ab den Wochenende geht es nur noch bis Strava. Der automatische Sync von Strava zu Outdooractive bleibt aus. Hat sich was geändert, weiß jemand woran es liegen könnte? GrußJens

I’m fairly new to Strava but I did buy a subscription.  I use an IPhone 16 Pro on a Quad Lock when out on my bike.  I’m trying to export a route from Strava to either Apple Maps or Google maps, but the route should be whatever distance and when I export it only gives me directions literally out of my house and round the corner then ends? What am I doing wrong?

I'm in hell. I signed up to Strava thinking it was monthly payments but they have taken a year. I'm within the 14 day period and trying to get a refund. Impossible to speak to a human. The support ticket thing is a joke. I've never encountered such woeful customer service in my 53 years on this planet. Any tips on getting a result? I can't afford to blow £54 on a service I instantly hate.

I tried to link my Fitbit Charge 6 to my Strava account by following the link but it created a new Strava account. So now I have 2 Strava accounts. I can’t access the new one but my activities are loading to that one and not my regular account. I emailed Strava support but just get standardised replies that don’t address my problem. Any advice appreciated 

Hi, I understand my individual activities can be muted to all followers, but would it be possible to mute my activities from individual followers? For example, followers who run don’t necessarily want to see my cycling activities and vice versa. It would be good to have the facility to group followers. Thanks

Why is the customer service irresponsible and unresponsive? It's been 2 days since I submitted my ticket about a refund and still no one from the support team is responding regarding that. I hope the support team can do better. 

Every time I cycle with my Apple Watch, the screen goes into sleep mode even though I have Always On enabled. However, this only happens with Strava, not with Health or Komoot! The Watch stays in the Strava App but goes black and only shows the time ! I want to see my speed live!

Strava should give a way for participants to flag anomalies by other participants in monthly challenges.For example, right now, the top 3 participants in the January 400 minute challenge, have activity times that are greater than if they continuously exercised for 24 hours every day non-stop. In fact the top guy has so far done 121,173 hours in 26 days - I don’t know if this is a Strava error, or ridiculous cheating. However, there is no way to flag this.  

Hi guys,I’m taking part in the Strava January 400 minute challenge. I noticed that the top 10 in the leaderboard have times that on the 26th day that are dubious. The top 3 in the leaderboard have times that are literally impossible, there are not that many hours even if you have exercised continuously for 26 days (26th of January as I write). Unless I’m totally missing something?There seems absolutely no way to report this. This is the first time I’ve ever taken part in a challenge, is this kind of thing common?Anything that can be done?Cheers 

I am curious to know how the majority of the top ten athletes in the July 400 minute challenge have managed to record more hours than there are in the month so far. Do they have a Time Machine or something?

As the person maintaining the library of Strava segments for Zwift, I worked with Zwift HQ and internal Strava contacts to determine a list of 10 segments to turn into Verified segments back in November 2024 (read about that here).There’s a big issue, though. Now that these segments have been deemed “verified”, Strava is using real-world GPS data for the segment elevation, instead of the GPS data Zwift supplies. This is a problem, because Zwift places their segments (even the roads like Alpe du Zwift which are based on real-world roads) elsewhere in the world, to keep virtual from overlapping with IRL.Here’s the list of verified segments. Click any of them to see what I’m talking about:Alpe du Zwift

  Since last years updates the heatmap does not include an option for showing not filtered activities. It worked perfectly back then in 2022e.g i want to see all combined heatmap for bike + hike in a mountain for exploring all trailsAnyone knows a solution to this problem?Thanks

As I write, May is just under 550 hours old, yet the entire top 50 on the leaderboard have all supposedly done more than 550 hours exercise, with the top 2 having done over 3000 hours. Is there no sanity checking on what people are logging for challenges (this challenge claims manual activity doesn’t count, so one must assume they have multiple devices logged in simultaneously)?

Hi   I have noticed that when I finish a run my time isn't showing on my activity, I just get distance and pace, but my husband does have his distance pace and time showing,  on my walks the time shows ,  I have my watch set up as distance ,pace, time and heart rate what am trying doing wrong  any help would be appreciated