General Chat

Strava is giving me a huge headache right now. I cannot change my email, or password on my strava account which is problematic because the email it is attached to was deleted years ago. Everytime I try and enter the password, I either get a message saying that my account has been temporarily suspended, or the password is wrong. Even though I am entering the same password every time. I am getting really frustrated. So I created a new STRAVA account and tried to transfer my data over, but turns out you have to have access to both emails in order to do that. I tried deleting my account, can’t because I don’t have access to that original email address. I just want to either change the email address on my first account I’ve had since 2020 or transfer all the data to my new account that I set up last week. PLEASE HELP!

I was charged to my surprise for a year’s subscription I do not want. I have canceled a subscription I did not sign up for. How do I get my money back for this. I’ve noticed that this happens often to people. Strava might wanna look into why this is happening. Please provide a refund.  thanks! 

For users who upload ZWIFT data to STRAVA there is an accurate correlation between average heart rate and average power; this existing data within STRAVA could be used to improve the present power calculation that STRAVA uses. STRAVA does not have the ability to compensate for wind velocity , by averaging existing method with STRAVA data the accuracy could be greatly improved without using a power meter.

Other sporters can’t see my total statistics this new year. All the statistics are zero. What is the problem?

Hi, I’ve recently subscribed to strava and after using the flyover video it creates after each of my runs it was great so see, little dot goes along your route you have just ran aswell as a red line following. Now for whatever reason my flyover vids are still working and being created but there is only a little dot following my route and no red line it’s hard to navigate your route. Anybody know why? It was available on previous runs and even if I go back and view them it’s the same now. Just the dot no red line. If I view any of my followers activity and view there flyover they have there’s all fine. 🤷🏻‍♂️ any help please 🙏 

Receiving the following error in the web console when attempting to save a route I just created.  haven’t tried this in chrome yet… Edit: Could only get this to happen once.  Refreshing the page and trying again fixed it. leaving this up in case y’all wanna look into it

Hi everyone.To briefly explain the situation: Chipotle currently have a set of running challenges in various cities around the world on Strava. The person completing the highest number of reps (and sitting as local legend) at the end of this month is set to win a year of free burritos.I love running but I really love Chipotle, so I made it my goal to compete as best as possible in my city. I have been running more weekly miles than ever before, all on a 0.2 mile street downtown, an hour away from my house and with road crossings. I have rearranged the schedule of my life in order to give this a real go and I have gone everyday since I started competing except for 1 day (today). Sadly, however, there is someone that I’m ‘competing’ against that seemingly isn’t playing fair. I have very good reason to believe that this person is cheating. Their profile is private so this is the information I gleaned from the Leaderboards. I’ll outline the reasons below:Their first run I could see had “Ga

I am in Venezuela and want to pay Strava’s annual subscription using Paypal.My Paypal account has a balance > 30$ and is not linked with any credit card. Why does the Paypal interface with Strava is requiring me that data? and how can I workaround that requirement and simply spend my Paypal balance.

Please, PLEASE, can you get rid of the photos on the heat maps!! I’ve suggested this before, but to no avail. I want to see my activity clusters on my heatmap, not random photos. It’s not a travel blog, it’s a running record. The photos just get in the way of the activity clusters and add no value at all. On the contrary, they are annoying.

I'd like to share a suggestion that has been bothering me and that I believe could improve the experience of many users, especially those who, like me, have been using Strava for a long time.Strava's motto states that "Kudos is all that matters," and I understand that Kudos are an essential form of interaction and recognition within the platform. However, the recent change in how Kudos are displayed—from an ordinal count to a percentage—has reduced the clarity and transparency of this system.When Kudos were displayed as ordinal numbers on https://labs.strava.com/kodos/, it allowed for a more direct and understandable comparison of an activity's impact within the community. Today, by showing percentages instead, this interaction feels less precise, and the true meaning of Kudos becomes diluted. It can even give the impression that there is an attempt to obscure the reality that, in many cases, amateur athletes receive more Kudos than professional athletes.I understand that the "Kudos La

It seems there is performance issue by opening „Notifications“ page. It takes way too long even when a few new notifications available only.ps. hint for developers (could be the index related issue) 

We need to have a max capacity on events!! I’m trying to keep my run club capacity low and it’s hard to do that when I can’t put a cap on how many people can join

Hi Team,Me and My friend completed walk together at same route and location but major difference recorded for both, 1.45Km difference recorded and strava itself showing we both competed walk together.We both using Android phone and it is happening for us all the time, we can understand 200 to 300 meters due to GPS/Operator or Phone make company.Can any one please check both activity, snaps given below for reference ?   

Actually Me and My friend completed walk at same location and route but there are 1.45Km difference recorded, we can understand for 200 to 300meters but 1.45Km it is huge difference and this is not 1st time it is happening all the time, Can any one check and verify why it is happening and what was the issue ?We both are using Android Phone, and strava itself showing we both have completed our walk with each other, snaps given below for reference.  

Fiz a compra do strava anual, e não mostra no app fica pedindo para compra novamente, ou cancela ou libera a compra no app, já fiz de tudo atualizei a compra preciso de uma solução, desde 29/03/2025 e ate agora nada, que irresponsabilidade com o cliente

My Android phone which is currently uploading my data correctly is fine but when i log into strava on my laptop it show my last activity 2018, the e mail address is correct on my laptop however the e mail address on my Phone is my old email address, when i try and change my incorrect email address on my phone strava says that it has sent an e mail to my correct gmail account but the email is never received, help me please !! 

Hi team,I want to validate my activates on Strava how can i do that ? 

Import “active calories” from Garmin Connect when syncing rides to Strava.  I’m getting total calories from GC which is active plus basal calories.  GC shows basal, active and total calories (active + basal) for and activity.   Other apps report/use active calories, not total. I believe this is what most users would expect and want.

Bonjour,J'ai un gros soucis avec le suivi de mes activitées.J'ai environ 900 mètres à 1 km de plus que ce que j'ai parcouru.Je ne vois pas comment régler le problème.Mes tracés sont en zigzag au lieu d'être droit. 

I wanted other people to see about my experience with the completed Clif bar challenge / " Raise the bar " After completing it, getting the award, and submitting an order Clif bar.com proceeded to ignore my order placed for a week and a half until I messaged customer service. Multiple days later they then canceled the order and claimed everything was out of stock, despite me seeing on their website still that you can order all of the things I did( over 10 things) . This feels suspicious and unprofessional and I just wanted someone to know it feels basically like a scam

Good Day! I’m requesting regarding the refund procedures, because the subscription is automatically deducted on my GCASH, can i request for refund? Because i really need the money as soon as possible. Thank you for your cooperation. 

Unfortunately, I have lost one of my KOMs. A KOM that I had to make quite a few attempts and efforts to finally get and which I also had to get back several times.Now the new KOM holder has written in his activity description "KOM —> behind scooter". There cannot be a clearer description that he did not get his KOM in a fair way.Now I had made a report of this in which I also referred to the "Segment Leaderboard Guidelines" where it clearly states "Hide motor-paced rides (cycling behind a vehicle) from leaderboards".However without success. His activity is simply "declared valid" again.Does anyone have an idea why? It cannot be clearer than that this KOM was achieved with help, can it?Link Strava site: https://support.strava.com/hc/en-us/articles/216919507-Segment-Leaderboard-Guidelines

I’ve been using Map My Ride for last 6 years.Trying to in STRAVA, setup:statistics to monitor/recordpreferred verbal announcements & announcement intervals

Hey guys do you know how I can find a strava developer for my app please. Thanks so much. Can you contact me on lactatetraining@gmail.com thanks so much barney

Any1 else experiencing issues creating events and posts - 19/2/25 ?