General Chat

I wanted to change my strava email sis my current email when I created my strava is by using my apple id account and face id. But it appears after is the gc845qs5f8@privaterelay.appleid.com which i dont know if why that appear. How to change it to my real actual email?   it is asking a password but that privaterelay.appleid i dont know how to access it too. I wanted to change

Bonjour, J’ai besoin de votre aide s’il vous plaît. Après ma course de samedi, impossible de télécharger mon activité sur strava. Pourtant Apple santé a bien transmis les données à strava et je vois la course prête à être télécharger. Mais en voulant la télécharger, cela charge dans le vide pendant un long moment et au final mon activité ne se telecharge pas et n’apparaît pas dans mes activités récentes ? J’ai pourtant redémarré plusieurs fois mon téléphone, je me suis déconnectée plusieurs fois de strava et j’ai aussi essayé de reconnecter apple santé et strava ensemble mais après 24 heures rien ne marche  Que puis-je faire ?    

I created a support ticket, stating that I paid for a subscription but my account is still a regular account. I haven’t had a response to my ticket. How long should I expect to wait?

Sorry to the developer who came up with it, but it gets a Big 👎 from me. Might stop giving so much kudos just so I don't see it 😬😔

Hello,I ran a marathon yesterday and I accidentally set the activity on my watch to "treadmill running" instead of "running". Now I don’t have the right activity on my Strava and I’d like to know if it is possible if I can import activity manually if I have the GPX of the course and also I know my splits and total time.Can I edit the current activity or I delete this one and add new? 

I'm not sure what's wrong with my Strava app but it's now glitching about 50% of the time. It regularly crashes part of the way through my walks - and then either won't let me select finish or records only the first portion of the walk. On other occasions it jumps and pretends that I've teleported into the sea and back again. For some of the segments of the these walks I cover a full km in 4 seconds. I've rebooted my phone numerous times and even reached out to Strava support. They had me uninstall Strava and reinstall it but that hasn't worked either. This has been happening regularly for the last 3 or 4 months and I haven't changed my phone or my network provider.Is this something that many others are experiencing or is this unique to me?Thanks

when syncing from my Samsung health / Samsung gear 5 watch , on strava is posting wrong stats , saying my pace is   4.53 min mile , and now i  just done 2.52 mi    😀, (just waiting to be signed up for the Olympics 🤣) any ideas why the timing is out , on my Samsung watch & Health the timing is right  

Hi.I completed a hike today, imported it and although I have the tick showing it has been imported, I cannot see it in my feed or via my activities.None of the stats have been applied to my account either. My profile is not showing the workout.The hike data was taken from my Apple Watch and everything is visible in Apple Health. Any help would be appreciated.

Member of a group challenge.All activities set (and default) to everyoneChallenge does not updateKm count remains at “-”.Have tried to leave and rejoin the challenge.What can I do to make it visible?

please help, my followers can't see my stats and nobody cares !!!

Hi there,I encountered an upload issue on my Edit Activity page when trying to add a video to my activity. See screenshot below. I’m happy to share the HAR file of that request and the detailed URL on a private channel. The issue is repeatable. OS: MacOS 15.3.2 (24D81) / Safari: Version 18.3.1 (20620.2.4.11.6).Let me know if you need anything else.  

We’ve all been there… A KOM Stolen by an e-biker, people using lead outs and groups to take a KOM or something that looks so questionable you only hope teams are sweating up riders with amazing contracts…For the solo warrior whilst it’s not all about the KOMs surely these should be solo efforts and should have all data visible HR and power as if legit you should have nothing to hide.Whether Strava run the algorithm by solo rider or no other rides on the same segment within say xx seconds and all power data and HR visible it would be great to have a champion of champions league board as would help filter out races or other variables creating an automatic level playing field.

All Apple Watches are equipped with a barometric altimeter, so I don't understand why Strava doesn't take this data into account and recalculates everything with uncertainties. Will elevation data ever be taken into account?

I use the Huawei Health app and sync it using both the Huawei Health and Health Sync apps. The sync is reported as successful, but no activities appear in the Strava app. Please check and help me.

I have an pixel watch 2 and I start my runs using using my watch and the Strava app. However, when I'm running I would like to have audio cues that tell me how far I've run or for how long I've run. I do wear earphones that is connected to my phone and I still don't get any audio cues

The directional arrow of the Strava map while riding a bicycle trying to follow a route I created is off by at least 90 degrees. Makes trying to follow a route nearly impossible. You need to keep using your fingers to “twist” the map to the correct direction of travel. It’s my understanding that the blue directional arrow should alway point in the direction of travel(top of phone). It used to work several versions ago. Yes I am using the latest firmware and iOS . It is not my bike or phone as it is working with other apps. See attached photo. I am gearing up for another year of riding but if the map directions don’t work I will need to cancel Strava and use another way finding app. Any suggestions?

Hello, in the Strava app on Android I am trying to unsubscribe from a user I was previously subscribed to and I can't. I click "Unsubscribe" and news about this user comes again. I don't want to hide the news about the user, I just want to unsubscribe.

O PIOR SUPORTE QUE JÁ USEI ATÉ HOJE É O DO STRAVA. HÁ MESES ESTOU COM UM PROBLEMA DE ACESSO E GRAVAÇÃO DAS ATIVIDADES. QUANDO ESTOU EM UMA ATIVIDADE, O APLICATIVO FECHA SOZINHO E NÃO ENTRA MAIS, E QUANDO ENTRA, O QUE É RARO, MARCA A ATIVIDADE INCOMPLETA. AS RESPOSTAS SÃO AUTOMÁTICAS. E NEM SEMPRE FALAM SOBRE O QUE TENTAMOS RESOLVER. DEVERIA TER UM CHAT PARA PROBLEMAS QUE NÃO TEM NAS RESPOSTAS PRONTAS! ALGUÉM JÁ PASSOU POR ISSO? FICA A PERGUNTA E A DICA!!!

It has been brought to my attention that Strava is allowing motorcyclists to use Strava under the e-bike activity. I get the problem with e-bikes populating regular bike leaderboards but nothing seems to be done about motorcyclists using Strava as e-bikes.

Hi there, I have 2 Strava profiles. The first profile I created gave me full access & I pay the subscription fee.  I then created a second profile as I couldn’t access my first one (forgotten password) which has all my activities and up to date info.   How do I combine the two profiles without losing all my activities logged,  so that I get full use/access to the account which I’m paying for? 

Today I uploaded a trail run to Strava, 15km along the Levadas in Madeira.  When I looked at the data, I was surprised to see the same run showing up from 2017!  This is my first time in Madeira.  What's going on?

Mi nombre es Ezequiel Alvarez, soy arquitecto y un apasionado del running. Como usuario activo de Strava, he identificado oportunidades para mejorar la experiencia en la app y fortalecer la relación con los corredores a nivel global. Esta propuesta reúne ideas innovadoras para potenciar la personalización, la motivación y la integración con eventos y música, con el objetivo de aumentar el engagement de los usuarios y generar nuevas oportunidades de ingresos para Strava.Esta propuesta representa una oportunidad de innovación para Strava y abre la puerta a nuevas asociaciones con organizadores de eventos y plataformas de música.

Hello all. I can see the activity description, small map and any media media uploaded on everyone’s activity on my feed screen. But when I press the small map to get to the detail screen I see all details of the activity but cannot see the map.  All I see is the line of the route with no underlying map.  There’s just a blank white screen under the route.  This is true for everyone’s activities and not just my own so I don’t think it’s a map visibility issue on my end. I’ve tried logging out and logging back in, rebooting the phone, clearing the cache and data and even uninstalling and reinstalling the app but I stiil have this problem.  The website works perfectly nomally.The phone is a Oneplus 10T 5G running Android 14. Could it be a dependency that the app has on some component of the OS on the phone?  I’ve disabled a number of Google apps, like Gmail, Google Assistant, Android Auto and a few others. This problem started happening after a recent Strava app update and used to work bef

I have been double charged by Strava and the money they’ve deducted is allocated for something else ASAP. 

I’m unable to create routes using the route builder due to error. Has anyone experienced similar problems?