General Chat

Happy August & welcome to the hub! The Community Hub is a space for our members to share ideas, ask questions, share product knowledge, get updates and so much more. If you’re new here, here are some posts to get you started: New to Community: Ready, Get Set, Go! and Tips on Posting on Community. If you’ve been here awhile, thanks for all your contributions, we’re happy to have you here! As we enter August, the days are becoming shorter (for those in the Northern Hemisphere) and families are squeezing in one last summer vac

I completed the elevation Red Bull Vert - I -Go Challenge with with 72,037 feet but when I scroll down to see my actual result it is only logging me with 67,453 feet and it seems it did not count my activity. Why would this have happened. I did not change any preferences on the app and my activity recorded like all others did. It is disappointing to have over 3,500 feet of elevation gain not counted towards my actual placing even though it says I logged that amount on the top of the page. 

Hello! Since the Community Hub launched 2 years ago we’ve seen almost 2,000 ideas submitted to our Community Hub! Each and every one of these ideas have been read and reviewed by our team. We pay close attention to what is being voted on and the discussions that are being had. That being said, we have learned a lot as our community has grown and we’ve made some updates to our Idea Statuses that we want to share.  What do the Idea Statuses mean?Ideas can have one of the following statuses assigned to them: New Idea: Newly submitted idea awaiting review by the Strava Moderation Team Open to Voting: Idea has been reviewed by the Strava

Hi, I just bought a new Apple Watch and when selecting the watch face was able to add a variety of “complications“ (micro buttons on the watch face to access other apps). Setting up I was able to choose Strava as a complication (micro button), but it required me to log into my Strava account on my phone (I got a new phone at the weekend too  so needed to login to my Strava account for the first time on that phone). I did this but still couldn’t access Strava through the micro button. I restarted the phone and watch and now the option to even select Strava has disappeared from the complications menu. Can anyone help please?

Hi,I deleted an activity in error. I submitted a request to have the activity restored. I received a confirmation PopUp that the email was sent. However, I was not assigned a ticket number and I cannot see a pending request. I resubmitted several times with the same result. Is anyone aware of a contact number for STRAVA?

I tried to change my strava email account from apple id to gmail. But unfortunately, my account got temporarily suspended. What should I do to recover my account and continue the process of changing the email? Thank you.

I am locked out of my account with all of my activities on and when I try to change password it keeps taking me to open a new account.I have deleted the new accounts I have opened but I know my old account is still active as my friends can see my activities on there.I am unsure if it's because I tried to change email address but I've tried password reset on both of my email address and it will not let me back in.I emailed Strava support but I am not getting a reply.Please can someone help me getting my account back 😫 

Buenas tardes Hace alrededor de un mes, cree un perfil en instagram para los fans del desnivel + . Despues pense en crear un reto en strava y poner a todos/as los fans del desnivel + y hacer como una liga. Hoy me veo en el problema que solo puedo poner 24 participantes, me gustaria poder poner mas participantes. o tendre d irma al Garmin conect por necesidad , que nonpor gustarme claro. Necesito que me ayudeis y me dejeis poner a todo el mundo en este reto y si hay que pagar algo se paga. TRANSLATION: Good afternoon About a month ago, I created an Instagram profile for fans of the unevenness + . Then I thought about creating a challenge on Strava and putting all the fans of the slope + and making it like a league. Today I have the problem that I can only put 24 participants, I would like to be able to put more participants Or I will have to sign the Garmin connected out of necessity, not because I like it of course.

Welcome back to Wisdom Wednesday! Every other Wednesday we'll drop a question in the Community Hub. You then have 9 days (that's until the following Friday) to showcase your Strava knowledge and answer the question. Question: How Do I Create a Group Challenge? Remember to submit your answer in the comments by October 20th. The winner will be randomly selected from the correct answers to win a free one-month Strava subscription! 🙌  The lucky winner will be announced on October 25th along with our next Wisdom Wednesday question! Already a

How can I create group challenge for 1000 athletes 

Hello, I've created a distance-based group challenge at work; however, I cannot add more than 25 participants.  If I subscribe to Strava, will that limit change?

I only have two entries on my strava one years ago and one earlier this year. Everything else has vanished including my marathons. Has this happened to anyone or has anything happened in recent times where stuff gets scrubbed. The first entry was from 2015 btw. Thanks in advance.Be gutted if they are gone

 I wanted to take a moment to express my gratitude for the latest update that introduced the ‘Map only’ feature. A few months ago, I raised a concern about the usability of the maps being significantly reduced due to the overlaying of suggested routes that couldn’t be toggled off. This cluttered the map view and made the tool very cumbersome to use.I’m thrilled to see that this new update has completely solved that issue! The ability to have a clean, uncluttered map view has greatly improved usability. It’s clear that the team listened to the feedback from the community, and I really appreciate the effort put into making this change.It’s not often that we get to say thank you for a fix, so I wanted to make sure to share my appreciation. Keep up the great work! 

Hello,Recently I faced the below issue while recording my workout through strava.I did a treadmill run of 10.23km in 79 mins from 08:30am to 09:40am. I recorded this activity as Indoor Run on my watch through Strava app for Galaxy Watch Active 2. The app recorded the duration correctly but showed the distance as 10.8km so I edited the distance to 10.23km before saving the activity on watch app.Now when the activity was synced by watch strava app to strava account the duration was synced correctly but the distance is changed to 5.1km and start time shown is 02:45am. So my starva account shows wrong details but watch strava app is still showing correctly. Tried multiple resyncs but no use.I have recorded activities multiple times before but there was no such issue ever. This is the first time such issue has occurred. Please suggest a solution to this issue. Thanks.

Hi there, I have joined the 25k steps challenge for July. I have been doing plenty of walking but the app is not updating? Does anyone else know what might be going on? Thanks!Stevie   

My record from zepp os not synchronize to strava, how to fix that

Many MTB and Gravelbike activities are missing on my personal heatmap. Same issue as in april, but now it is on the desktop, on mobile (android) it works. This is really upsetting me, as i need the personal heatmap to plan new activities. What`s happening there Strava? 

  Suddenly I am getting these pop ups during walks that seem to have no relationship to what is actually happening.  Anyone have an idea as to why? Thank you!

Hi,6 days ago I requested my archive download from https://www.strava.com/athlete/delete_your_account but I still didn't get an email (even in spam folder). I contacted support couple days ago but no answer. Can I get any help with my issue please?Thanks

Bonjour tout le monde, j’ai déjà posé cette question sur le centre d’aide Strava, mais je n’ai pas eu la réponse. Quelqu’un peut-il me dire pourquoi mon cumul de kilomètres de cette semaine n’est pas identique dans les statistiques de mes clubs par rapport à celui de mon profil,merci TRANSLATION: Hello everyone, I asked this question before on the Strava help center, but I didn't get the answer. Can anyone tell me why my cumulative kilometers for this week are not identical in my club statistics compared to those in my profile, thank you

I would like to change my email as I don’t have access to that email account anymore but I can’t remember my password either 

The 2024 Tour de France begins Saturday, June 29th in Italy, and I am excited!  I've been watching the TdF on television every July for a long time. Every year I'm thrilled all over again watching these world class cyclists climb huge mountains and sprint for stage wins. Every year it reignites my interest in cycling and motivates me to get out on my bike and ride.  I also love to reminisce about Tour de France stages from years past. Some of my favorite memories are of watching Robbie McEwen, an Australian sprinter who rode the Tour 12 times between 1999 and 2010. He had an amazing knack of hiding in the peloton unnoticed until the last couple of hundred meters before the stage finish. He would then emerge out of seemingly nowhere, pass everyone and win the stage.  We have some great Tour de France content this year - check it out:

Hi. Yesterday i've lost all my activity feed from home screen, both application and desktop version. Tried everything - restarting phone, reinstalling app, deleting cookies both phone and browser on PC. Visibility is of course set in Default Leaderboard View to "All". Any clues what might happen?

Can you link Form Swimming Goggles to Strava?

Hello, Je recherche un coureur qui m'a aidé lors d'une chute le 05/07/2024 vers 20h15, dans le secteur de Chambéry/La Ravoire, sur une piste cyclable à côté d'une autoroute 👍. S'il passe par ce post, je serai heureux qu'il me contacte 🙂 Merci pour son aide en tout cas ! TRANSLATION: Hello, I am looking for a runner who helped me during a fall on 07/05/2024 around 8:15 p.m., in the Chambéry/La Ravoire area, on a cycle path next to a ‌👍‌ highway. If he comes across this post, I'll be happy for him to contact me‌🙂‌ Thanks for your help anyway!