Strava Features Chat
Need assistance troubleshooting or have questions about a Strava feature or function? Share your experience among our athletes to help you get back up and running.
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Forum Posts

Upholding platform safety

Strava Community - Recently our team has been dealing with a sustained campaign of inauthentic content posted to the platform and as a result we have taken certain necessary steps to safeguard the community. One of the many measures we have taken is ...

Marya by Community Manager
  • 3272 Views
  • 0 replies
  • 0 kudos

[KNOWN ISSUE] Problems creating Routes

UPDATE FROM STRAVA: We're aware of a technical issue that may impact some Athletes who are trying to create longer routes. Sincere apologies for this issue.  Our Team is working on a fix, and we will update this thread when we have more information. ...

Wurfy by Shkhara
  • 4355 Views
  • 20 replies
  • 66 kudos

Resolved! Training interrupted by phone restart

My phone turned off while I was record activity. After turning on the phone (I do not have a SIM card in it), incorrect date was displayed (31st February 2022). When I turned it back on, Strava showed the time with "-". After recording activity and c...

Resolved! Bogus Badge Numbers 😡

The Strava app keeps showing 50+ badge notifications and it is really never more than 3-5.  This is SO annoying.  

mepayne by Mt. Kenya
  • 811 Views
  • 1 replies
  • 0 kudos

Resolved! Plan d'entraînement cyclisme / Cycling training plan

Bonjour les plans cyclisme son indiqué être des plans en salle ? Ça indique quoi ...pour home trainer ? On ne peut donc l'utiliser pour la route ?  TRANSLATION: Hello, are the cycling plans indicated to be indoor plans? What does that indicate...for ...

Zvince by Mt. Kenya
  • 768 Views
  • 1 replies
  • 0 kudos

Resolved! Description is hidden when logged out, why?

If you open some Strava activity being logged out (e.g. use private mode), you'll notice that title, map, photos and even comments are shown. But description is hidden.Why? Does anybody know what to tune in your account to show it?E.g. https://www.st...

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cypok by Shkhara
  • 942 Views
  • 1 replies
  • 0 kudos

Resolved! Data Export Missing Translations

When requesting a bulk export of your data, there are missing translations in the 'activities.csv' file:<span class="translation_missing" title="translation missing: en-US.lib.export.portability_exporter.activities.horton_values.type">Type</span><spa...

Resolved! (RESOLVED) Routes Bug

It seems like saving routes isn't working. The route is created but then does not appear in the route list

vuatte by Mt. Kenya
  • 4034 Views
  • 12 replies
  • 9 kudos

Resolved! Moving time vs. elapsed time in Indoor cyxling

I made 3 "indoor rides" today with a couple of pauses using the STOP button on my Garmin Edge 530. It was saved after the third ride. The result in Garmin vs. Strava is: Obviously, in Strava the elapsed time is used in avg. speed calculation. This i...

Screen Shot 2023-10-21 at 22.24.17.jpg Screen Shot 2023-10-21 at 22.24.55.jpg
Tata55 by Shkhara
  • 1600 Views
  • 2 replies
  • 9 kudos

Resolved! Disappearing Segments

Hi, I'm 2 seconds off the KOM for a short segment near me. (34 s) Today I had another try, but on my return home / end, & fill in the Strava report, I found it no longer exists...(The KOM holder has just moved to Spain, by the way).Can Segments be ta...

Wally by Shkhara
  • 4308 Views
  • 7 replies
  • 7 kudos