Strava Features Chat
Need assistance troubleshooting or have questions about a Strava feature or function? Share your experience among our athletes to help you get back up and running.
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[KNOWN ISSUE] Problems creating Routes

UPDATE FROM STRAVA: We're aware of a technical issue that may impact some Athletes who are trying to create longer routes. Sincere apologies for this issue.  Our Team is working on a fix, and we will update this thread when we have more information. ...

Wurfy by Shkhara
  • 2140 Views
  • 18 replies
  • 61 kudos

Error when trying to upload a file

I have tried two different accepted formats and get the following error message after briefly flashing the screen I would fill in the info:"Time information is missing from file. More information"When I click "more information" I get "Oops " the page...

Resolved! Can't find a group challenge I've created

I've created two group challenges starting next week, but now can't find them anywhere on the app or the website to check accepted invites, or make changes.Also I'd love to be able to associate a challenge with a club I'm an admin of rather than invi...

Resolved! Log in issue

Hi GuysI am having issues trying to change my email login details. The current email address is no longer active, so I cant access a password(forgotten password) The email address I want to use has created a new account which needs to be deleted. Thi...

swsmith by Mt. Kenya
  • 99 Views
  • 1 replies
  • 0 kudos

Resolved! Need help finding account

Good day, please assist, I changed phones and when I logged onto my Strava with the same log in details, my previous activities were not there. More like starting a new profile

Katli by Mt. Kenya
  • 104 Views
  • 1 replies
  • 0 kudos

Resolved! How do I see Mile Markers On App Map?

Hi - i'm a new convert from Nike Run App and one thing I liked about that service was that I could see mile markers on the map (in the app) of the run I just did.  I can see how to get mile segment info overlayed on the map via the Strava website.......

New route builder seems even worse than previous version

I started up the app today and was greeted by a routes interface that is somehow even worse than the previous version.It preserves aspect of the route builder that I disliked the most: it seems to simply use other people's routes to suggest one for y...

UN by Mt. Kenya
  • 800 Views
  • 4 replies
  • 12 kudos

Resolved! Tags or Marks

How can I declined a tag or mark.  i was tagged for envy I know, I didn't get any email notification but i see the flag that you explain and also I can tell something was not ok because I create new segments on no named roads and the chart of times i...