Strava Features Chat
Need assistance troubleshooting or have questions about a Strava feature or function? Share your experience among our athletes to help you get back up and running.
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Share your Strava Maps story to win 1-year of subscription!

Whether you use suggested routes to find your new favorite neighborhood loop, download offline maps to trek through the backcountry, or use Heatmaps to find new places to explore — we want to hear how you are using Strava Maps! Tell us what you value...

Marya by Community Manager
  • 3 replies
  • 12 kudos

[KNOWN ISSUE] Problems creating Routes

UPDATE FROM STRAVA: We're aware of a technical issue that may impact some Athletes who are trying to create longer routes. Sincere apologies for this issue.  Our Team is working on a fix, and we will update this thread when we have more information. ...

Wurfy by Shkhara
  • 16 replies
  • 52 kudos

Resolved! My PR isn’t showing

today I ran a PR in my 10k and it didn’t show up. I’m not usually worried but there was a lot of hills and I could have quit but I didn’t lol any fix? 

Resolved! Activities not showing

Hello, not sure if this is the right place to post this but I’m new to Strava and was wondering how can I see other people’s activities in my area? I feel like I can’t see anyone’s activities and nobody can see mine, my privacy and settings are all s...

Inaccurate Swim Time issue

I am using strava on my mobile phone to record open water swimming. When saving the activity I get a ridiculous time, although the recorded route is accurate. I can get the correct time by resaving as a run and then again as a swim. However, as soon ...

Feedback on “Your Weekly Snapshot” feature

I’m now seeing the “Your Weekly Snapshot” at the top of my feed when using the app. I do not enjoy how this serves almost entirely to make me feel bad about my effort so far in the current week. This is detrimental to my experience on Strava.  My tra...

Viewing Denied Follow Requests

Is there a way to see follow requests .. in particular of athletes who have requested to follow you, but you have denied and blocked them.…or do I have to contact the support team to get this. Thanks 

FZX by Mt. Kenya
  • 2 replies
  • 0 kudos

Resolved! Training plan - Calendar

Is there any way to plan training on Strava? I signed up for a half marathon running training plan, but I can't see upcoming activities to do in my calendar. Is there this functionality in the app?

Beto_tri by Mt. Kenya
  • 1 replies
  • 0 kudos