Strava Features Chat
Need assistance troubleshooting or have questions about a Strava feature or function? Share your experience among our athletes to help you get back up and running.
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[KNOWN ISSUE] Problems creating Routes

UPDATE FROM STRAVA: We're aware of a technical issue that may impact some Athletes who are trying to create longer routes. Sincere apologies for this issue.  Our Team is working on a fix, and we will update this thread when we have more information. ...

Wurfy by Shkhara
  • 776 Views
  • 11 replies
  • 49 kudos

Resolved! Runna activity not included in fitness

I use the progress features quite a lot and find them helpful i.e. monthly fitness and relative effort. I logged a 10km then yesterday via Runna and it loaded a Ross the my activity fees no problem, but it is not showing against any of my progress?

Resolved! Athlete and Segment search are gone?

HiWith the recent web UI update I can't find a way to search for an athlete or segment. These 2 features are gone forever or I can expect to have them back? I think they are essential to have and it is not nice to remove them without any communicatio...

Challenge status

Hello, Can we have some kind of challenge status/progress display in the web application? If I recall right the smartphone app has (or had) this circular progress bar around the challenge icon.This appears to be missing on the web version. As I walk ...

GVB by Mt. Kenya
  • 65 Views
  • 0 replies
  • 1 kudos

Resolved! Accidentally deleted saved activity

I accidentally deleted an activity on strava. It was a 5K PR attempt. I was hoping you one of the strava support team whose reading this could spare a couple moments to quickly restore this deleted activity, as it was a great accomplishment for me.ch...

Henry24 by Mt. Kenya
  • 136 Views
  • 2 replies
  • 0 kudos

Resolved! Segment PRs help

Below is a list of the segments completed on the route You will see that some have a PR against them but others dont.  You will see that some have a PR medal against them but others dont. But some of the ones that dont, when you go into the segment i...

Ellesbelles00_3-1714574927309.png Ellesbelles00_4-1714574950085.jpeg Ellesbelles00_5-1714574959859.jpeg

Resolved! Progress not Updating

 My Progress page is not updating. I have tried logging out, restarting my phone, uninstalling the app and nothing is fixing this issue. Applied latest update yesterday. Any ideas on if this is a known issue in latest update?

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Resolved! Top segment is because they were on a horse

Hi all,how do you report a segment leader who has not walked/hiked but have recorded it as this? The person had completed on horse back but logged as run/hike which is really upsetting when your trying to do your best and this would be impossible to ...

Sair by Mt. Kenya
  • 228 Views
  • 3 replies
  • 4 kudos

[KNOWN ISSUE] Problems creating Routes

UPDATE FROM STRAVA: We're aware of a technical issue that may impact some Athletes who are trying to create longer routes. Sincere apologies for this issue.  Our Team is working on a fix, and we will update this thread when we have more information. ...

Wurfy by Shkhara
  • 770 Views
  • 11 replies
  • 49 kudos