Strava Features Chat
Need assistance troubleshooting or have questions about a Strava feature or function? Share your experience among our athletes to help you get back up and running.
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Forum Posts

Upholding platform safety

Strava Community - Recently our team has been dealing with a sustained campaign of inauthentic content posted to the platform and as a result we have taken certain necessary steps to safeguard the community. One of the many measures we have taken is ...

Marya by Community Manager
  • 14395 Views
  • 0 replies
  • 0 kudos

[KNOWN ISSUE] Problems creating Routes

UPDATE FROM STRAVA: We're aware of a technical issue that may impact some Athletes who are trying to create longer routes. Sincere apologies for this issue.  Our Team is working on a fix, and we will update this thread when we have more information. ...

Wurfy by Shkhara
  • 5062 Views
  • 20 replies
  • 66 kudos

Resolved! Trail runs are suddenly missing from heatmap

Since a few days the heatmap doesn‘t include my trailruns (only under all activities). I‘d like to see them together with my road runs in the heatmap (or have finer grained options to select the sub-types) as it was before. Combining this with cyclin...

Carina1 by Mt. Kenya
  • 2099 Views
  • 8 replies
  • 17 kudos

Resolved! My Strava Paid subscription will not show up on my Iphone

I've already done everything according to the guide in the settings, also reinstalled. But still no subscription.The support also does not answer me, I checked the spam folder. Subscription is not available for a month, although I paid for a year at ...

Alex57 by Mt. Kenya
  • 1900 Views
  • 7 replies
  • 0 kudos

Resolved! Gravel goal not counted right

Hello, can someone please explain why my last gravel ride was not counted to my monthly goal? Under the main current km number 59km are missing (117km is showing), but this overall distance is actually display correctly below (176,2km) in smaller let...

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laszlo by Mt. Kenya
  • 611 Views
  • 2 replies
  • 0 kudos

Resolved! Software achievements

SpoilerMy achievements disappeared weeks ago and when I follow your advice - nothing happens. Having googled it & checked on reddit, I am not alone. Can you mend this please?My achievements disappeared weeks ago and when I follow your advice - nothin...

ClairPor by Mt. Kenya
  • 702 Views
  • 2 replies
  • 0 kudos

Resolved! statistics problem

hallo,how to recover statistics?after logout all my statistics is gone-after login.my profile is on this email adres

Resolved! How to see all time stats for other sports, such as walk

I started using Strava in the summer of 2010 when the Whister Granfondo came to town and I had to buy a bike and start training. No Garmin, HRM, or power meter to start. Much more raw (and sometimes more enjoyable )One feature that Strava took away t...

Rixter by Superuser
  • 9000 Views
  • 8 replies
  • 15 kudos

Resolved! Leave from a strava group

Hi!Does anyone know if I leave a Strava group will the owner of this group be notified?I appreciate any answers! Thank you in advance! 

Resolved! cancelamento / cancellation

boa tarde, fiz o meu cancelamento do plano que ativou automaticamente. no regulamento diz que temos que pedir o estorno em 7 dias, eu preciso o estorno no valor da conta do meu cartão, poderia estornar por favor?  TRANSLATION: Good afternoon, I cance...

larissa- by Mt. Kenya
  • 1300 Views
  • 4 replies
  • 1 kudos