Strava Features Chat
Need assistance troubleshooting or have questions about a Strava feature or function? Share your experience among our athletes to help you get back up and running.
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Forum Posts

New route builder seems even worse than previous version

I started up the app today and was greeted by a routes interface that is somehow even worse than the previous version.It preserves aspect of the route builder that I disliked the most: it seems to simply use other people's routes to suggest one for y...

UN by Mt. Kenya
  • 1399 Views
  • 4 replies
  • 15 kudos

Resolved! Share your Strava Maps story to win 1-year of subscription!

Whether you use suggested routes to find your new favorite neighborhood loop, download offline maps to trek through the backcountry, or use Heatmaps to find new places to explore — we want to hear how you are using Strava Maps! Tell us what you value...

Strava_Brand_Photography_SF_Headlands_Lifetime_20224-31.jpeg
Marya by Community Manager
  • 2705 Views
  • 8 replies
  • 27 kudos

Downloaded routes not displaying

Hi, I have downloaded routes then when I open the app offline it just says "you don't have any routes downloaded for offline use. your saved routes will be visible once you're back online". I have tried uninstalling the app, powering off my phone the...

wshaw312 by Mt. Kenya
  • 636 Views
  • 3 replies
  • 1 kudos

Resolved! Hide segments from map view?

When I try to view a route, the app is showing segments on the map.  There are so many segments that the route isn’t even visible.  Is there a way to hide segments on the route map?  

krugs525 by Mt. Kenya
  • 557 Views
  • 2 replies
  • 1 kudos

Resolved! Strava routes

I like to cycle alone quite a bit and try to utilise the routes section.is there anyway to amend the distance? I hate it jumps from 30 to 50 to 80 and no in between.Also it only shows 3 routes, is there anyway to get more recommendations on the app a...

Gooey86 by Mt. Kenya
  • 852 Views
  • 3 replies
  • 1 kudos

Resolved! (RESOLVED) GPX file upload problem?

Just found that I could not upload any GPX files in the route maker since yesterday. It just said" There was a problem processing this request. Please try importing your file again or try another file". However, Those GPX files could be uploaded with...

marksxm by Mt. Kenya
  • 1702 Views
  • 5 replies
  • 2 kudos

Resolved! Strava route suggestions not working now

My app seems to have updated recently and now the Strava route suggestions is not working.It will not come up with any routes when I ask for hills, hard efforts, off road etc from my location even though it used to have dozens of suggested routes.If ...