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Forum Posts

Resolved! (RESOLVED) Heat Map Not Updating

My ride this evening does not appear on my personal heat map.   Following the recommendation from other forum posts, I changed the activity to something else (Badminton) and then back to Ride.  It still doesn't appear on my heat map. https://www.stra...

Krahling by Mt. Kenya
  • 7673 Views
  • 74 replies
  • 221 kudos

[KNOWN ISSUE] Problems creating Routes

UPDATE FROM STRAVA: We're aware of a technical issue that may impact some Athletes who are trying to create longer routes. Sincere apologies for this issue.  Our Team is working on a fix, and we will update this thread when we have more information. ...

Wurfy by Shkhara
  • 3815 Views
  • 20 replies
  • 65 kudos

Resolved! Whole stats not uploaded accurately

I use my apple watch to record my whole ride but the distance that is only posted was half of what I did. It seems that the time spent was correct but the total distance was inaccurate. When I hit save on my apple watch after my ride, it did not reco...

Resolved! Uploading routes

HelloI am trying to upload routes for an event I am doing next month. I have uploaded the gps files for 5 of the 7 routes but I am now getting a message "sorry there was a problem processing this request. Please try importing your file again or try a...

Daithi0 by Mt. Kenya
  • 423 Views
  • 2 replies
  • 0 kudos

Resolved! Goal yearly KMs don't match activity feed yearly KMs

Hi,I'm using Strava for cyling, feeding Strava from my Wahoo Roam 2.When I add up my yearly KMs from the activity feed vs what I see in my yearly goal total KMs, the KMs show in goals are higher by 75 to 100 KMs, it changes everytime do a ride, as I ...

Fred73 by Mt. Kenya
  • 421 Views
  • 1 replies
  • 0 kudos

Resolved! I have changed age group but Strava does not recognise it

Hi there,  I just realised that I turned 65 last October, but none of my efforts show up when I filter by the 65 - 74 age group.  On a ride I did at the weekend, all segments that I am shown as having completed show me as placing "-/123" (for example...

TimP1 by Mt. Kenya
  • 499 Views
  • 3 replies
  • 0 kudos

Resolved! Following People I Didn't Request

Strava has me following people I didn't follow / request. When I delete them it deletes someone I actually do follow. It's like it's mixed up names or something. I deleted everyone I follow and then added back those I want to follow but it followed p...

Sheila by Mt. Kenya
  • 299 Views
  • 2 replies
  • 0 kudos

Resolved! Share your Strava Maps story to win 1-year of subscription!

Whether you use suggested routes to find your new favorite neighborhood loop, download offline maps to trek through the backcountry, or use Heatmaps to find new places to explore — we want to hear how you are using Strava Maps! Tell us what you value...

Strava_Brand_Photography_SF_Headlands_Lifetime_20224-31.jpeg
Marya by Community Manager
  • 2499 Views
  • 8 replies
  • 27 kudos

Resolved! Fitness Age BMI Recommendations

 Not sure where is the best place to log it. I only start using Garmin this week, so not sure if it’s something that’s going to correct itself. Under my fitness age I have a recommendation to lower my BMI from 20.5 to 22.7.

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Milena by Mt. Kenya
  • 299 Views
  • 1 replies
  • 2 kudos

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