Strava Features Chat
Need assistance troubleshooting or have questions about a Strava feature or function? Share your experience among our athletes to help you get back up and running.
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[KNOWN ISSUE] Problems creating Routes

UPDATE FROM STRAVA: We're aware of a technical issue that may impact some Athletes who are trying to create longer routes. Sincere apologies for this issue.  Our Team is working on a fix, and we will update this thread when we have more information. ...

Wurfy by Shkhara
  • 11 replies
  • 49 kudos

Resolved! Not getting Qoms I've earned

 Hello fellow sport-enthusiasts, I've started cycling three years ago and discovered Qoms. I love chasing qoms and gathered about 2000 of them in the those three years.Now *every* ride when I earn Qoms about half of them do not show up in my Qom resu...

Schermafbeelding 2024-02-05 140135.png Schermafbeelding 2024-02-05 140056.png

Resolved! Why face limitations and remain a paid subscriber??

This limitation on comments is making us go mad, Are you saying 20 comments per 24hrs is the limit?? I am sorry, not done.I had paid for a subscription for features not to face this type of limitation.May I know how to escalate this issue this is bot...

Resolved! Achivement Headline Cus

During my last activity, I set a PR for both the 1/2 mile and the 1k, as well as a setting my second fastest time for 1 mile. The headline underneath the activity says “Congrats! You have just set your second fastest time in the 1 mile” - can I chang...

Resolved! Other Club events

It would be nice to have non-run/non-cycle events for clubs. I have used club events to help organize swim meets, social dinners, and would like to use them for swim/rowing practice / regattas and more. Having more events would help keep people comin...

jleigh by Mt. Kenya
  • 1 replies
  • 1 kudos

Resolved! Feature Request: My Routes Folder System

Aloha from Hawaii! I am a passionate Strava route creator and would love to see a private file system added to the “My Routes” feature of Strava web and mobile. It would simply all subfolders in “My Routes” and allow you to name and assign routes bui...

Resolved! Fatmap and Strava History

I've installed the Fatmap app and logged in via Strava but none of my past activities show up. When I'm on the "My Adventures" page it says I can connect a tracker to get my Strava data but when I click through I only get options to connect Garmin, S...

Resolved! activity filter

Hi, if possible, I would like to understand how many km I have done since I fitted my new tyres. I would like to have a filter for dates from — to so as to have a report of the total km done, altitude difference done and time taken. Thank you.

GL1 by Mt. Kenya
  • 1 replies
  • 2 kudos

Resolved! Entering a new age group

I'm now a 55 year old runner. All my previous runs were in the category lower. So all my runs are no longer showing up in the 50-55 category (as I'm no longer in that age bracket)Only my current runs show up ....what about all the others when I was y...