Strava Features Chat
Need assistance troubleshooting or have questions about a Strava feature or function? Share your experience among our athletes to help you get back up and running.
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[KNOWN ISSUE] Problems creating Routes

UPDATE FROM STRAVA: We're aware of a technical issue that may impact some Athletes who are trying to create longer routes. Sincere apologies for this issue.  Our Team is working on a fix, and we will update this thread when we have more information. ...

Wurfy by Shkhara
  • 18 replies
  • 61 kudos


Hello there, I'm trying to re-ignite this post after a few months of "forgetting about it".... I've tried submitting a support ticket/request, but the problem is my account password and email address are null and void, which is the original problem! ...


Resolved! Maps not loading at all in route planner

Tring to build a route and getting this blank screen where the map should be showing. The below screen shot is from Chrome, I've tried Microsoft Edge and Mozilla with the same result. Anyone have any thoughts on what the issue could be? 


Resolved! Personal Heatmap in route creation

Recently the Orange heatmap that is used to show where you have been as 'Personal Heatmap' in route creation has changed.Im just wondering if there is a way of changing it back to the old orange personal heatmap as this new version is horrid for tryi...

SÄM by Mt. Kenya
  • 1 replies
  • 2 kudos

Resolved! Display/ share long activity

I am very satisfied with Strava. However, not about displaying long activities among all other activities of your followers and sharing a long activity @Social Media.For example, yesterday I cycled the touring version of the Amstel Gold Race. This to...

Sander by Pico de Orizaba
  • 1 replies
  • 1 kudos

Resolved! Keeps asking me to set up new account

Why does Strava not allow me to reset password.  I only have 2 email addresses and have been trying them both with no luck.It keeps asking me to set up a new account but I want my old account backPlease help!

SKC1 by Mt. Kenya
  • 1 replies
  • 0 kudos

Resolved! Apple Watch Series 9

Hi - I cannot start my strava from my watch, it says log in on the app when I press it on my watch? I have tried the suggestions re privacy settings etc? Can anyone help please?