Strava Features Chat
Need assistance troubleshooting or have questions about a Strava feature or function? Share your experience among our athletes to help you get back up and running.
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[KNOWN ISSUE] Problems creating Routes

UPDATE FROM STRAVA: We're aware of a technical issue that may impact some Athletes who are trying to create longer routes. Sincere apologies for this issue.  Our Team is working on a fix, and we will update this thread when we have more information. ...

Wurfy by Shkhara
  • 14 replies
  • 50 kudos

Global Heat Map in Route Planning

In the past when creating routes with the global heatmap activated there was a lot more available than there currently is.  If I look at the global heat map outside of the route creator with all sports selected, I can see these additional heat lines....

global heatmap.jpg create route.jpg
guaxini by Mt. Kenya
  • 1 replies
  • 3 kudos

Resolved! Fallo Frecuencia cardiaca / ​Heart rate failure

Buenos dias a tod@s, en la app de garmin me marca unas pulsaciones bajas, cuando voy haciendo base, ritmos lentos, normal, pero cuando se sincroniza a strava se disparan 170-180',sabeis por que pasa? Muchas gracias. TRANSLATION: Good morning everyone...

Inot by Mt. Kenya
  • 2 replies
  • 0 kudos

Resolved! Strave map in JustGiving shows Pacific ocean

I've linked my Strava account to my JustGiving account but every time I do a walk, I just see a map showing an area of the Pacific Ocean, and my walk route is not shown when I reposition the map to my location. Any idea why ?

Resolved! Why can't I see average HR here?

See the screenshot below, which is the summary of my trail run.  I don't care about my average power and especially about the calories. These metrics mean nothing to me. At the same time I'd really like to see my average HR and average cadence. Strav...


Resolved! PR Not showing correctly

I have ran a PB on 5k today in the strava Apple Watch App. However, on my acitivity feed it shows 3:44, and in Brooks 5K challenge it shows 3:47. Nonetheless 3:47 is my current PB so it should be showing at least a second best try?  It seems like it ...

MattVS by Mt. Kenya
  • 2 replies
  • 2 kudos

Resolved! Group Challenges Query and Clubs

Hey, I recently started a group challenge - 90 miles in 30 days - "90 in 30" and a club "Sam B's 90 in 30 Club". I think a great feature would be to able to add/make challenges through clubs, not just events. So for example my club 'Sam B's 90 in 30 ...

SamB3 by Mt. Kenya
  • 1 replies
  • 2 kudos