Strava Features Chat
Need assistance troubleshooting or have questions about a Strava feature or function? Share your experience among our athletes to help you get back up and running.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Resolved! (RESOLVED) Heat Map Not Updating

My ride this evening does not appear on my personal heat map.   Following the recommendation from other forum posts, I changed the activity to something else (Badminton) and then back to Ride.  It still doesn't appear on my heat map. https://www.stra...

Krahling by Mt. Kenya
  • 6346 Views
  • 74 replies
  • 221 kudos

[KNOWN ISSUE] Problems creating Routes

UPDATE FROM STRAVA: We're aware of a technical issue that may impact some Athletes who are trying to create longer routes. Sincere apologies for this issue.  Our Team is working on a fix, and we will update this thread when we have more information. ...

Wurfy by Shkhara
  • 3321 Views
  • 20 replies
  • 65 kudos

(Known Issue) Global Heat Map disappears when Offline

Hi, I have a free version of Stava that I use with a Samsung S8. In the past few weeks I noticed that the Global Heat map disappears when if I'm off line. This is a problem when I ride my MTB on new trails, in the middle of nowhere. Before I was be a...

Ale67 by Mt. Kenya
  • 499 Views
  • 3 replies
  • 1 kudos

Resolved! Calories discrepancy

I'm sure this has been discussed before, but I continue to be baffled by virtually identical workouts (some, such as those represented by the two screen caps here) giving wildly divergent calorie readings. Any clues? did Strava radically adjust their...

Screenshot 2023-08-07 7.22.41 PM.png Screenshot 2023-08-07 7.22.04 PM.png
SkiStra by Mt. Kenya
  • 3499 Views
  • 3 replies
  • 0 kudos

Problem in route creation

Creating a route (run and bike) among one of the most popular running routes in Amsterdam causes this problem.Instead of going straight under the bridge, Strava creates a 5k detour. By creating the route manually, forcing the route still leads to thi...

Screenshot 2024-06-17 at 09.58.44.png

Resolved! Cancel open meditation app??

Hi allI booked an abonnement for the O P E N meditation app together with strava. I donr have a laptop and the app is only available for iphones I really want to cancel this but can't find the place where to cancel. Someone can help me ? Thanks a lot...

Remans99 by Mt. Kenya
  • 399 Views
  • 2 replies
  • 0 kudos

Resolved! Heat Map Inconsistent

My own heat map doesn‘t include certain bicycle rides, some of which are my longest in distance and elevation. I can see some on the heat map when I select all activities, but most I can't. I've changed the privacy settings, time/date, ride details, ...

Shel1 by Mt. Kenya
  • 300 Views
  • 3 replies
  • 2 kudos

Downloaded routes not displaying

Hi, I have downloaded routes then when I open the app offline it just says "you don't have any routes downloaded for offline use. your saved routes will be visible once you're back online". I have tried uninstalling the app, powering off my phone the...

wshaw312 by Mt. Kenya
  • 400 Views
  • 3 replies
  • 1 kudos

Community Hub Quick Help

Connect with the Community Hub Team

Have Feedback about the Community Experience?
Visit our Feedback Group

Need more help
Email the team

Top Kudoed Authors