Strava Features Chat
Need assistance troubleshooting or have questions about a Strava feature or function? Share your experience among our athletes to help you get back up and running.
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[KNOWN ISSUE] Problems creating Routes

UPDATE FROM STRAVA: We're aware of a technical issue that may impact some Athletes who are trying to create longer routes. Sincere apologies for this issue.  Our Team is working on a fix, and we will update this thread when we have more information. ...

Wurfy by Shkhara
  • 18 replies
  • 61 kudos

routing issues

Using Strava routing including unpaved sections is always an adventure. First, those routes almost always include at least one unrideable or even impassible section. Second, the Strava route builder is often refusing to include sections that are well...

Resolved! Where does surface data come from?

I'm trying to figure out where the surface type data comes from for Strava. I know some of it comes from OSM(OpenStreetMaps) and that's referenced here -, but there seems to be ...

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Resolved! Inputting weight

Can it be made easier to input your actual weight via the app? I am in the 124lbs and under category but when I look at the leaderboards I see that many people are clearly far heavier than that.  can people then be reminded to enter their correct wei...

Jonm by Mt. Kenya
  • 1 replies
  • 1 kudos

Resolved! Is there a kudos giving limit?

Question: is there a limit to the kudos that you can give? Per hour, per day, etc?  I was scrolling my feed and was giving kudos and at some point I wasn't able to. 

uzaks by Pico de Orizaba
  • 1 replies
  • 4 kudos

Resolved! Create running routes on website not routing properly

Anyone else having problems with route planning?  Since last week, creating running routes has been problematic, with routes diverting off from roads even when 'follow most direct' is selected.  It's making route planning a pain, wondered if it's a k...

Resolved! Segment creation and editing

My understanding for segments is that you have to ride the segment yourself and use only your GPS track to create the segment.  Due to multiple variations in GPS tracking devices, it would be nice to be able to edit the track to reflect the majority ...

dnonixon by Mt. Kenya
  • 1 replies
  • 0 kudos

Resolved! Link from Photo to Activity

Hi, the mobile app used to have the functionality when viewing media (either mine or another athlete) to go straight to the activity. For example, you see they've taken a picture at the top of a famous climb so I'd like to view the activity to see th...

Stevo_79 by Mt. Kenya
  • 3 replies
  • 10 kudos

Resolved! PR's Different

I ran a PR on the 5k today.On the activity itself, it says 5k PR 24:00...On the All Time section under profile it says 23:59 from the same activity.Why the difference?