Strava Features Chat
Need assistance troubleshooting or have questions about a Strava feature or function? Share your experience among our athletes to help you get back up and running.
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Forum Posts

Upholding platform safety

Strava Community - Recently our team has been dealing with a sustained campaign of inauthentic content posted to the platform and as a result we have taken certain necessary steps to safeguard the community. One of the many measures we have taken is ...

Marya by Community Manager
  • 7907 Views
  • 0 replies
  • 0 kudos

[KNOWN ISSUE] Problems creating Routes

UPDATE FROM STRAVA: We're aware of a technical issue that may impact some Athletes who are trying to create longer routes. Sincere apologies for this issue.  Our Team is working on a fix, and we will update this thread when we have more information. ...

Wurfy by Shkhara
  • 4504 Views
  • 20 replies
  • 66 kudos

Resolved! Monthly Recap Email

I have seen friends and family that get a strava monthly recap email on the 5th of the next month that gives stats and info about what they did. I do not get this email and it’s not going to spam or anything. I checked email preferences and I have ev...

Ben14 by Mt. Kenya
  • 918 Views
  • 1 replies
  • 0 kudos

Resolved! My Photos (Media) and that of followers has stopped showing

Hello, on all activities of mine and those of followers I now have white grid squares instead of photos of the actual activity.  I have logged in and out of strava app and in and out on my phone. is there a solution to this? Thanks! 

Tasson by Mt. Kenya
  • 710 Views
  • 1 replies
  • 0 kudos

Resolved! Account

I had to reset my phone and i forgot my account to login. I found my monthly payment in my google account but when i try to log in its a new account? I would be happy if i get my old account back. All my activities or on that. 

Resolved! Toggle Route Visibility / Hide Route Hotkey M

In Strava Routeplanner (which STILL is not available on mobile..), there seems to be no way to temporarilly hide the planned route to see the features underneath. This needs to be added. This is almost standard practice by now if you look e.g. at Kom...

mo by Mt. Kenya
  • 843 Views
  • 1 replies
  • 3 kudos

Resolved! How often surface type gets an update?

Hi,From what I've read you are using Mapbox as the company to provide mapping and they are using OSM for surface types. I would like to ask you how often do you update your surface types in Strava Routes? I'm asking because I wonder if it's worth edi...

Resolved! App not saving map type or commute tag

I've already contacted Strava support about this issue but got nowhere.The the past couple of months the app (android , and yes already uninstalled and reinstalled and still have same issue) randomly will not save map type or commute tag, it will jus...

Tomo by Mt. Kenya
  • 1899 Views
  • 3 replies
  • 2 kudos