Strava Features Chat
Need assistance troubleshooting or have questions about a Strava feature or function? Share your experience among our athletes to help you get back up and running.
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Share your Strava Maps story to win 1-year of subscription!

Whether you use suggested routes to find your new favorite neighborhood loop, download offline maps to trek through the backcountry, or use Heatmaps to find new places to explore — we want to hear how you are using Strava Maps! Tell us what you value...

Marya by Community Manager
  • 6 replies
  • 16 kudos

[KNOWN ISSUE] Problems creating Routes

UPDATE FROM STRAVA: We're aware of a technical issue that may impact some Athletes who are trying to create longer routes. Sincere apologies for this issue.  Our Team is working on a fix, and we will update this thread when we have more information. ...

Wurfy by Shkhara
  • 17 replies
  • 54 kudos

Resolved! Personal Heatmap in route creation

Recently the Orange heatmap that is used to show where you have been as 'Personal Heatmap' in route creation has changed.Im just wondering if there is a way of changing it back to the old orange personal heatmap as this new version is horrid for tryi...

SÄM by Mt. Kenya
  • 1 replies
  • 2 kudos

Resolved! Display/ share long activity

I am very satisfied with Strava. However, not about displaying long activities among all other activities of your followers and sharing a long activity @Social Media.For example, yesterday I cycled the touring version of the Amstel Gold Race. This to...

Sander by Pico de Orizaba
  • 1 replies
  • 1 kudos

Resolved! Keeps asking me to set up new account

Why does Strava not allow me to reset password.  I only have 2 email addresses and have been trying them both with no luck.It keeps asking me to set up a new account but I want my old account backPlease help!

SKC1 by Mt. Kenya
  • 1 replies
  • 0 kudos

Resolved! Apple Watch Series 9

Hi - I cannot start my strava from my watch, it says log in on the app when I press it on my watch? I have tried the suggestions re privacy settings etc? Can anyone help please?

Resolved! PR / Best Efforts not updating

Hi All, I am having serious problems with my Strava PB’s and Best Efforts. I have recently go back into running and have started to take it more seriously than ever before, however, I have noticed that when completing my runs my account is no longer ...

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Resolved! Duplicate accounts - Not able to merge

I wonder if any of you have gotten a solution to a similar problem;I have an old Strava account, , which I am fairly certain used my Facebook account to log in. Because I can see that I have a Strava connectio...

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