Strava Features Chat
Need assistance troubleshooting or have questions about a Strava feature or function? Share your experience among our athletes to help you get back up and running.
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Resolved! Create running routes on website not routing properly

Anyone else having problems with route planning?  Since last week, creating running routes has been problematic, with routes diverting off from roads even when 'follow most direct' is selected.  It's making route planning a pain, wondered if it's a k...

Resolved! Segment creation and editing

My understanding for segments is that you have to ride the segment yourself and use only your GPS track to create the segment.  Due to multiple variations in GPS tracking devices, it would be nice to be able to edit the track to reflect the majority ...

dnonixon by Mt. Kenya
  • 1 replies
  • 0 kudos

Resolved! Link from Photo to Activity

Hi, the mobile app used to have the functionality when viewing media (either mine or another athlete) to go straight to the activity. For example, you see they've taken a picture at the top of a famous climb so I'd like to view the activity to see th...

Stevo_79 by Mt. Kenya
  • 3 replies
  • 6 kudos

Getting rid of motorbike rides

I ride an e-bike and I often see motorbike rides recorded as an e-bike ride.  They have ridiculous speeds (above 100 km/h) and lead all segments and I'm getting tired of flagging them. It would be great if these were cleaned up automatically based on...

stclaus by Mt. Kenya
  • 14 replies
  • 20 kudos

Resolved! PR's Different

I ran a PR on the 5k today.On the activity itself, it says 5k PR 24:00...On the All Time section under profile it says 23:59 from the same activity.Why the difference?

Elapsed Time for Miles

Recently I was riding and every time I completed a mile, the elapsed time for the mile would pop up at the top of the screen.  However now I don’t see that anymore.  I love that feature and want to know how to enable it again. 

CoachK by Mt. Kenya
  • 2 replies
  • 0 kudos

Retire gear component

Hi everyone. Is there any hack how to retire an added component to specific date at my bike in the Strava application. Here is the situation, I changed a chain 14 days ago, but I forget to retire the previous one on the day of change. When I want ret...

Blechoun by Mt. Kenya
  • 8 replies
  • 10 kudos

Why are satellite maps so out of date?

Strava, we love you, but why are the MapBox satellite maps so out of date? The house I live in was built in 2017 and is still showing up as a vacant lot. Entire developments near me are missing, including streets. This is not only inconvenient, it's ...