Strava Features Chat
Need assistance troubleshooting or have questions about a Strava feature or function? Share your experience among our athletes to help you get back up and running.
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[KNOWN ISSUE] Problems creating Routes

UPDATE FROM STRAVA: We're aware of a technical issue that may impact some Athletes who are trying to create longer routes. Sincere apologies for this issue.  Our Team is working on a fix, and we will update this thread when we have more information. ...

Wurfy by Mt. Kenya
  • 322 Views
  • 6 replies
  • 4 kudos

Resolved! Help Creating a New Route

Hi! I've been trying to create a route through a paved greenway trail and whenever I try to draw my route, Strava doesn't recognize it as a valid way - even though the global heat map is dark blue and when I ran on it the other day Strava recognized ...

Resolved! Take out file from club

Hi,I want to extract a list of all the activities that the club members have done in the last month. Is there any way to do this? When I check "recent activities" I only see the activities of the last 5 days.If I look in my own feed at everyone I fol...

Resolved! Something's wrong with snowboard activities

Hi everybody,I think there's a mistake with "snowboard" activities. If you record an activity of this type, the only segments in the report page are climbs. If you want to see slopes' times (so, time for descents) you have to change your activity in ...

Screenshot 2023-01-03 alle 15.28.00.png

Resolved! bug: segment "My Results" labelled incorrectly

Strava, segments taken within 1-minute of each other are labelled incorrectly with the same label number instead of being unique. I did this segment below 10 times, and instead of being numbered 1 to 10 they are numbered 1,1,3,4,5,6,6,8,9,10 which ma...

Odie2024_0-1706076879609.png
Odie2024 by Mt. Kenya
  • 199 Views
  • 2 replies
  • 3 kudos

Resolved! Segment creation

My segment creation screen only displays for a fraction of a second making it impossible to click “next”. Why ? im a paying subscriber and this happens on both my laptop and desktop . thanks in advance 

Jaasonc by Mt. Kenya
  • 100 Views
  • 1 replies
  • 0 kudos