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Forum Posts

Resolved! (RESOLVED) Heat Map Not Updating

My ride this evening does not appear on my personal heat map.   Following the recommendation from other forum posts, I changed the activity to something else (Badminton) and then back to Ride.  It still doesn't appear on my heat map. https://www.stra...

Krahling by Mt. Kenya
  • 7683 Views
  • 74 replies
  • 221 kudos

[KNOWN ISSUE] Problems creating Routes

UPDATE FROM STRAVA: We're aware of a technical issue that may impact some Athletes who are trying to create longer routes. Sincere apologies for this issue.  Our Team is working on a fix, and we will update this thread when we have more information. ...

Wurfy by Shkhara
  • 3825 Views
  • 20 replies
  • 65 kudos

Resolved! My routes are not visible in iPhone app

I used 'Draw your own route' with iPhone app and was able to finish it. Once I saved it it is no longer there. Now when I click on Maps -> Routes to check routes for my city, I see only 3 old ones. I don't see the ones I created. On the other hand, o...

ugljanin by Shkhara
  • 5700 Views
  • 10 replies
  • 3 kudos

How do I see my routes full screen?

I created a route. I saved it. Now I can see it in "my routes". But the routes it's inside a small box, between community pictures on top, elevation profile on bottom and routes attributes on the left.There is no way of clicking the routes and enlarg...

marm8 by Mt. Kenya
  • 200 Views
  • 1 replies
  • 0 kudos

How Do I Hide Other People's Routes

On the mobile app (iPhone, everything up-to-date), if I press the Maps button at the bottom of the screen, I'm presented with a list of other people's routes that I cannot hide. It takes up valuable screen real estate, cannot be hidden, and is easy t...

mike by Shkhara
  • 4099 Views
  • 15 replies
  • 86 kudos

Resolved! Flagged ride

Dear community,I am hoping that someone can help resolve  an issue that has taken on epic proportions. An OVERLY competitive/drama queen in my cycling group got one of her rides flagged by someone (she got many QOM's on that ride).  She now suspects ...

Netta by Mt. Kenya
  • 300 Views
  • 1 replies
  • 1 kudos

Resolved! New Segment Retroactive History Message

After creating a new segment, initially it appears that I am the only person in the ranking. I suggest there is a message within the UI of the rankings, such as "New Segment Leaderboard. History building in progress. Estimated completion: X hours."

swissguy by Mt. Kenya
  • 400 Views
  • 4 replies
  • 0 kudos

Resolved! Adding a waypoint across a fjord

Hi everybodyI'm planing a route that takes me across a small fjord with a ferry. Is it possible to add a new waypoint on the other side of the fjord? When I do it now, the route is just backtracking making it twice as long:) 

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