Strava Features Chat
Need assistance troubleshooting or have questions about a Strava feature or function? Share your experience among our athletes to help you get back up and running.
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Forum Posts

[KNOWN ISSUE] Problems creating Routes

UPDATE FROM STRAVA: We're aware of a technical issue that may impact some Athletes who are trying to create longer routes. Sincere apologies for this issue.  Our Team is working on a fix, and we will update this thread when we have more information. ...

Wurfy by Shkhara
  • 18 replies
  • 61 kudos

Resolved! Strava time stamps are not local time?

HI community,I have been using Strava for the past 14 months with full subscription and find it great for aggregating all my activities.Lately I have noticed that the Strava Clock is not my local clock, the Strava clock is apparently Strava server ti...


when I upload a video to an activity that is about 10 sec long.  in HD quality.   When I watch it on Strava later, it's gray, not as bright as in the original.  Why is this happening?

Resolved! Photos upload issue

I have been unable to upload photos from my iPhone to my Strava activities for the last two weeks. No change in size of photos or what I’m doing. Any ideas on how to fix this?

Giggles by Mt. Kenya
  • 3 replies
  • 0 kudos

Resolved! Segment Leaderboard Integrity

I have seen several people raise concerns about integrity of Segment leaderboards, mostly due to the wrong Activity type (using an E-bike on a "ride" or a bike on a "run") or leaving Strava running at the end of an Activity and hence recording a subs...

Ian by Elbrus
  • 10 replies
  • 22 kudos

Resolved! Best Efforts not updating/working

I’m just getting into running but today on the treadmill I did a 3.2 mile run/walk, but my watch does not count accurate miles when i’m running on the treadmill so i added a manual activity. I put in the time and distance but when I check my best eff...

kathryn by Mt. Kenya
  • 2 replies
  • 0 kudos