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[KNOWN ISSUE] Problems creating Routes

UPDATE FROM STRAVA: We're aware of a technical issue that may impact some Athletes who are trying to create longer routes. Sincere apologies for this issue.  Our Team is working on a fix, and we will update this thread when we have more information. ...

Wurfy by Mt. Kenya
  • 6 replies
  • 4 kudos

Strava Communicating with Users

Strava does a LOT of things well.  One area they desperately need to improve upon is communicating with their users.  I have been told by customer support that the developers read and review our ideas, but in my experience, they fail to communicate w...

Resolved! Route builder not letting me save route

I created a new route in route builder but once I finalized the route the button you would normally click on to save the route ("save route") is still in gray and not clickable. I've created hundreds of routes before and never ran into this. Any idea...

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Resolved! My Strava Paid subscription will not show up on my Iphone

I've already done everything according to the guide in the settings, also reinstalled. But still no subscription.The support also does not answer me, I checked the spam folder. Subscription is not available for a month, although I paid for a year at ...

Alex57 by Mt. Kenya
  • 7 replies
  • 0 kudos

Resolved! I can't comment on activities

Every time I try and comment on other peoples activities I get the message 'Strava has encountered an error. Please contact support' This started happening yesterday evening. I'm recieving comments so I know it isn't a Strava wide issue. Any help wou...

No steps recording

Hi..the last two morning walks I have done the steps have not recorded. This is the first time this has happened & nothing has changed on my iPhone. I can see the advice is to link the Strava app with health dater so it can record the steps taken but...

Resolved! Gravel goal not counted right

Hello, can someone please explain why my last gravel ride was not counted to my monthly goal? Under the main current km number 59km are missing (117km is showing), but this overall distance is actually display correctly below (176,2km) in smaller let...

laszlo by Mt. Kenya
  • 2 replies
  • 0 kudos

Resolved! Pace & distance not tracking during activity

  my distance and pace for some reason isn’t being tracked during the activity. However, when I save the activity leading it to post the run, it then shows the distance I ran and pace I was running at (rest of data). Can someone please help me why my...

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Resolved! Software achievements

SpoilerMy achievements disappeared weeks ago and when I follow your advice - nothing happens. Having googled it & checked on reddit, I am not alone. Can you mend this please?My achievements disappeared weeks ago and when I follow your advice - nothin...

ClairPor by Mt. Kenya
  • 2 replies
  • 0 kudos

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