Strava Features Chat
Need assistance troubleshooting or have questions about a Strava feature or function? Share your experience among our athletes to help you get back up and running.
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Share your Strava Maps story to win 1-year of subscription!

Whether you use suggested routes to find your new favorite neighborhood loop, download offline maps to trek through the backcountry, or use Heatmaps to find new places to explore — we want to hear how you are using Strava Maps! Tell us what you value...

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Marya by Community Manager
  • 469 Views
  • 3 replies
  • 12 kudos

[KNOWN ISSUE] Problems creating Routes

UPDATE FROM STRAVA: We're aware of a technical issue that may impact some Athletes who are trying to create longer routes. Sincere apologies for this issue.  Our Team is working on a fix, and we will update this thread when we have more information. ...

Wurfy by Shkhara
  • 1219 Views
  • 16 replies
  • 52 kudos

Resolved! Local Legend several effort not counted

Hello, On this segment : https://www.strava.com/segments/5202101/local-legend I did this effort 6 times in the last 90 days and my profile shows that I only completed one effort Any idea why ?

Resolved! Better Reciepts

Quick backstory:Here in Sweden we have a system called friskvårdsbidrag (wellness subsidy) , an elective system where companies can hand out up to 5000sek (500usd) to its employees for exercise and health related services. For this however a receipt ...

Lxo by Mt. Kenya
  • 3399 Views
  • 4 replies
  • 9 kudos

Resolved! Can't select hike for default sport

So I created my account and I selected some sport including bicycle, hike and running. But when I try to change my default sport for hiking, it isn't visible in the dropdown, there is only cycling and running visible.   Any help will be appreciated

eli-ott by Mt. Kenya
  • 600 Views
  • 1 replies
  • 0 kudos

Resolved! Live Segments

HelloSomeone can help me?i want to hace live segments on my Garming 1040 but i do not know hot to do it, i already have strava premium 

Resolved! Kms instead of Miles

After I updated the app today, my training diary and progress graph have switched to display in Km, despite opting for Miles in settings. Activities in the feed still show in miles. I’ve toggled from miles>Km>mile in settings a number of times but th...

JimD by Mt. Kenya
  • 1900 Views
  • 1 replies
  • 0 kudos

Resolved! Goals Missing from dashboard

Either I recently changed my settings inadvertently or the goals have disappeared from the dashboard page.  If you navigate to DASHBOARD / GOALS - that block HTML on the right that shows you goals used to be on the side of the dashboard screen.  Now ...

plpinto by Mt. Kenya
  • 1199 Views
  • 3 replies
  • 2 kudos

Resolved! Group Activity Organizer

Is it possible to show the organizer of a group activity as the group itself rather than the individual who posted the specific event?

Krystal by Mt. Kenya
  • 400 Views
  • 1 replies
  • 0 kudos

Resolved! Can't share routes anymore? SOLVED

**found out that it's a private route which I can't change to public**I have been sharing my created routes with my riding partners for forever but with the new update there doesn't seem to be an easy way to share my routes with my riding partners.  ...

sshores by Mt. Kenya
  • 600 Views
  • 1 replies
  • 0 kudos

Route Creation

Tried to create a route the last two weeks and it detours me into roads I choose not to go..In other words, route creation is useless because Strava changes my route and will not let me select roads wish to ride.  I have looked every place for a fix ...

Cometman by Mt. Kenya
  • 499 Views
  • 2 replies
  • 1 kudos

Resolved! Using saved routes on android app

I navigate using saved routes on my android app. In the last few days the app has stopped opening my saved routes. I've tried on two different mobiles and get the same message "server not responding please try again later" Saved routes will open usin...