Strava Features Chat
Need assistance troubleshooting or have questions about a Strava feature or function? Share your experience among our athletes to help you get back up and running.
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Announcements

The Hub is now in read-only mode as we make improvements to the Hub experience. More information is available here.

Forum Posts

Upholding platform safety

Strava Community - Recently our team has been dealing with a sustained campaign of inauthentic content posted to the platform and as a result we have taken certain necessary steps to safeguard the community. One of the many measures we have taken is ...

Marya by Community Manager
  • 6474 Views
  • 0 replies
  • 0 kudos

[KNOWN ISSUE] Problems creating Routes

UPDATE FROM STRAVA: We're aware of a technical issue that may impact some Athletes who are trying to create longer routes. Sincere apologies for this issue.  Our Team is working on a fix, and we will update this thread when we have more information. ...

Wurfy by Shkhara
  • 4429 Views
  • 20 replies
  • 66 kudos

Resolved! Best Efforts

HiI just want to know why all my Zwift indoor racers are not listed on all best efforts under ride. It is only showing outdoor cycling information. Most of my best efforts are coming from Zwift.Can there not be a droping down bar for indoor rides.Ple...

Lovers by Mt. Kenya
  • 440 Views
  • 1 replies
  • 0 kudos

Resolved! Segment Explore Locks You Out Even With a Subscription?

I sometime use the Segment Explore tool to browse the segments in my area or in random locations. https://www.strava.com/segments/explore After some criteria is met: time used, things loaded, things clicked? The window refuses to load any more segmen...

Resolved! Dropdown arrows are broken

Some recent release of the Android app has broken the dropdown menus. Pressing the actual down arrow at the right hand side of each menu has no effect. This is a long way from being the most broken feature on the app, but it's a bizarre choice if in...

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tm by Mt. Kenya
  • 499 Views
  • 1 replies
  • 1 kudos

Resolved! Be able to change currency for a subscription

If you live / stay in one country (say France - Euro) and then move to another country  (say UK - sterling) ; and you have a subscription, and you want to change the subscription currency from Euro to the local one (in this case sterling) , you can’t...

hjvelo by Mt. Kenya
  • 1312 Views
  • 2 replies
  • 1 kudos

Resolved! Zwift Upload

Cannot upload my Zwift ride to Strava while using my Tacx Neo trainer without uploading the ride manually to Strava. Cannot seem to solve the problem. Any help will be appreciated. Thanks - Dave

'Route to here' in Strava Routes

Hi, In Strava Routes desktop, how can I turn off the 'route to here' suggestions? In areas where there are a lot of photos, they block the ability to draw routes because the cursor is never further enough away from the blue pin. Attached screenshot i...

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emidixon by Mt. Kenya
  • 343 Views
  • 2 replies
  • 0 kudos

Resolved! Year to date - async sum

Hello community,not sure whether it is bug or feature, but would like to ask about inconsistent sum of kilometers in my profile. If I sum up all my runs from 2024, I get something around 608km. But my “year to date” statistics says 585km. Is there a ...

Resolved! Horrible Customer Service!

Why does no one reply to customer service tickets? Me and my partner have both submitted help ticket requests and we are getting no replies, just them 'solving and closing' the tickets. Please can someone help me - is there a number or a chat where I...

Resolved! "Moving time" on indoor rides is way too short

When I ride my indoor trainer - an old TurboTrainer type of unit, with no smarts of its own - the session shows up in Strava with a short but non-zero distance and a very short duration. My best guess as to what's going on is that the distance is bas...

JimRiley by Mt. Kenya
  • 1500 Views
  • 7 replies
  • 1 kudos