Strava Features Chat
Need assistance troubleshooting or have questions about a Strava feature or function? Share your experience among our athletes to help you get back up and running.
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Share your Strava Maps story to win 1-year of subscription!

Whether you use suggested routes to find your new favorite neighborhood loop, download offline maps to trek through the backcountry, or use Heatmaps to find new places to explore — we want to hear how you are using Strava Maps! Tell us what you value...

Marya by Community Manager
  • 3 replies
  • 13 kudos

[KNOWN ISSUE] Problems creating Routes

UPDATE FROM STRAVA: We're aware of a technical issue that may impact some Athletes who are trying to create longer routes. Sincere apologies for this issue.  Our Team is working on a fix, and we will update this thread when we have more information. ...

Wurfy by Shkhara
  • 16 replies
  • 52 kudos

iPhone 8 Low Power Mode Notfications

My wife (65) has an iPhone 8 with 98% battery, it's quite new, but it runs out on long runs so she is trying low power mode that I setup. This allows her to stream a radio station and strava to keep going in excess of 6 hours (she needs that when she...

X3 by Mt. Kenya
  • 2 replies
  • 0 kudos

Resolved! Bugs in latest version (?)

Hi, first of all I haven't updated this app for a while and there's no problem with the old version. But yesterday, when I tried to update it to the latest version (336.11), there seems to be a bug or something wrong with this latest version. I encou...

Screenshot_20231209_093539_Strava.jpg Screenshot_20231209_090932_Strava.jpg

Resolved! Weekly Mileage Total Removed for Free Accounts

I noticed when uploading today that my weekly bicycle mileage is no longer available for my free account. I now have to keep track by hand or by looking at my bike club link to see what the mileage is. The feature has been replaced with the following...

Screenshot 2023-09-27 115425.png

Resolved! Apple Watch SE issues

I have an Apple Watch SE. ever since the new software was downloaded I have been having issues with Strava. It will not start my activity right away and sometimes it will crash and reload mid run.  Am I the only one with these issues?

Resolved! Course categorization, or difficulty score

Would be great if Strava could categorize courses, or offer some kind of difficulty score.  (GAP doesn't do it).  When watching the Tour de France, they have categories for the hills.  Would be great if you could categorize individual hills during a ...

Resolved! Strava Beacon not working anymore

Hey all,I have been trying to get this figured out and I am stumped.  My emergency contact accidentally responded "off" to the automated Strava Beacon text and now they are no longer receiving my strava beacons when I head out for a run.  Anyone else...

Tyleet by Mt. Kenya
  • 2 replies
  • 1 kudos

Resolved! Mt. Kenya.....!???

Where the **bleep** has Mt. Kenya come from against my name....? Is it just a little something Strava adds for fun.? I have absolutely no connection with Mt. Kenya, the mountain or the country and can't remove it from my profile... If it's just a thi...

Wally by Shkhara
  • 3 replies
  • 3 kudos

Resolved! Adjusted Heart Rate Zones

Hi all.  I've made some adjustments to Strava's heart rate zones that better fit me, rather than just using the "auto calculate" based on my max HR.  The changes were saved but when I go back to past activities, the HR Analysis page is still showing ...

jeffb by Mt. Kenya
  • 2 replies
  • 0 kudos