Strava Features Chat
Need assistance troubleshooting or have questions about a Strava feature or function? Share your experience among our athletes to help you get back up and running.
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[KNOWN ISSUE] Problems creating Routes

UPDATE FROM STRAVA: We're aware of a technical issue that may impact some Athletes who are trying to create longer routes. Sincere apologies for this issue.  Our Team is working on a fix, and we will update this thread when we have more information. ...

Wurfy by Shkhara
  • 761 Views
  • 11 replies
  • 49 kudos

Resolved! Different data on total kilometers

I just noticed in my profile that today I made the 6,000 km in the year. BOOM!! When I switched to the dashboard view, I noticed that my annual goal only shows 5,948 km. What is true now? (Sorry for the German screenshots)

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cy-linder by Pico de Orizaba
  • 2100 Views
  • 7 replies
  • 2 kudos

Resolved! Segnalazione attività / Activity reporting

Buonasera, nell'ultimo periodo mi è capitato più di una volta di provare a segnalare attività sospette poiché palesemente svolte, anche se parzialmente,in auto. Mi compare però un messaggio in cui mi si dice che ' non posseggo i permessi per segnalar...

Davide by Mt. Kenya
  • 399 Views
  • 1 replies
  • 0 kudos

Resolved! Manipulated GPX files for KOM cheating

Hello riders  !There's a suspicious rider cheating his way to KOM's by mainpulating gpx files & editing them through 3rd party or web to change his segment time for the KOMs.here are my points to back up my claim.1> Riders taken back to back 9 koms w...

shaurya by Shkhara
  • 1400 Views
  • 6 replies
  • 5 kudos

Resolved! Strava not updating my stats

After riding for 3 days for a solo ride of 800km I finally combined the 3 rides into one using the Fit Files Combine tool before uploading to Strava. To my disappointment the ride never got added to my club leaderboard. I let that slide but now it is...

SiroFits by Mt. Kenya
  • 699 Views
  • 1 replies
  • 0 kudos

Resolved! Saving Routes to a Club

I would like to be able to save Routes to a Club, so that we have a 'library' of routes that Club members use - I have my own routes, and other club members have theirs too, but it would be very good to be able to select some of them and share to a c...

Resolved! My routes are not visible in iPhone app

I used 'Draw your own route' with iPhone app and was able to finish it. Once I saved it it is no longer there. Now when I click on Maps -> Routes to check routes for my city, I see only 3 old ones. I don't see the ones I created. On the other hand, o...

Resolved! DQ or remove impossible challenge records

I would love to see something implemented to remove the junk recordings off of the challenge leaderboards and segments. For example, right now the top athlete on the July Half Marathon run challenge says that person ran 63,000 miles with a 0mi pace. ...

Resolved! Default bike for "Indoor Cycling"

I marked my bike for "Virtual Ride" and I thought that ALL indoor cycling will be matched with a bike I choosed but it's not. I have to correct used bike every time manually after. Not everyone using Zwift to record training indoors. I just ride with...

xkowekx by Mt. Kenya
  • 899 Views
  • 1 replies
  • 2 kudos