Strava Features Chat
Need assistance troubleshooting or have questions about a Strava feature or function? Share your experience among our athletes to help you get back up and running.
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Forum Posts

Resolved! (RESOLVED) Heat Map Not Updating

My ride this evening does not appear on my personal heat map.   Following the recommendation from other forum posts, I changed the activity to something else (Badminton) and then back to Ride.  It still doesn't appear on my heat map. https://www.stra...

Krahling by Mt. Kenya
  • 7886 Views
  • 74 replies
  • 221 kudos

[KNOWN ISSUE] Problems creating Routes

UPDATE FROM STRAVA: We're aware of a technical issue that may impact some Athletes who are trying to create longer routes. Sincere apologies for this issue.  Our Team is working on a fix, and we will update this thread when we have more information. ...

Wurfy by Shkhara
  • 3859 Views
  • 20 replies
  • 65 kudos

Resolved! Can't create a route!

Once again, a basic capability of Strava that was working fine has decided suddenly to not work at all.Trying to create a route. Select my start point, fine. But when I select another point, no matter how close or far, I get the dreaded "Error: Sorry...

Stretch by Mt. Kenya
  • 2500 Views
  • 2 replies
  • 2 kudos

Resolved! Challenges allow logging after they close

So I was in a challenge (contest) that ended at midnight. I logged my final activity shortly before and was in the lead. Midnight came and went and I was in 1st place! I was happy I won and went to bed.I woke up this morning, and I can see now that I...

RobB by Mt. Kenya
  • 3500 Views
  • 9 replies
  • 4 kudos

Resolved! Route creation problem

For the first time in several weeks I tried to create a route a few days ago on my iMac using Chrome and some way into the creation of the route it’s like the webpage refreshed and cleared the entire page, it was completely blank. The only thing show...

Venix by Mt. Kenya
  • 4900 Views
  • 18 replies
  • 13 kudos

Resolved! I can't see Waypoints?

Hi All,My group ride has started using waypoints on our routes.Each weekend a route is sent out that includes waypoints and everybody else on the ride can see them on their garmins, but I can't.If I look at the route in Strava on my pc, the waypoints...

RoadBike by Mt. Kenya
  • 864 Views
  • 1 replies
  • 0 kudos

Resolved! Hide an (old) effort from segment

Dear all, I am checking different segments on my regular route and noticed that the progress isnt showing a lot of deviation although I increase a lot. This is because there is this one time that got recorded with a flat tire. So went way over my usu...

VictorV by Mt. Kenya
  • 1300 Views
  • 2 replies
  • 4 kudos

Resolved! How to add manual activity without Strava changing it

I would like to know is there a way to add a manual activity without Strava changing the pace,speed or distance? For example, yesterday I did a mile in 20 mins,at 7.57 for a run and when I added the distance and speed Strava changed the duration,then...

Char23 by Mt. Kenya
  • 2500 Views
  • 3 replies
  • 2 kudos

Flag dangerous routing

Hello,I understand you use third party services to handle your maps and routing, I just wanted to highlight Strava frequently suggests routes that are dangerous. Strava has the capability to flag segments as dangerous, but not if Strava built routes ...

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dsm1891 by Pico de Orizaba
  • 1300 Views
  • 4 replies
  • 5 kudos

Resolved! Maintenance tracker

What about the ability to split gear/bikes into sub categories ie. Chain, so can keep a track of waxing lubing schedules and to see if a certain lube/method works better. Or tyres, add your tyres to keep an eye on mileage etc. 

Cjm88 by Mt. Kenya
  • 1399 Views
  • 3 replies
  • 3 kudos