Strava Features Chat
Need assistance troubleshooting or have questions about a Strava feature or function? Share your experience among our athletes to help you get back up and running.
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[KNOWN ISSUE] Problems creating Routes

UPDATE FROM STRAVA: We're aware of a technical issue that may impact some Athletes who are trying to create longer routes. Sincere apologies for this issue.  Our Team is working on a fix, and we will update this thread when we have more information. ...

Wurfy by Shkhara
  • 3927 Views
  • 20 replies
  • 65 kudos

Resolved! Strava Features

As a Strava user for over 10 years and several as a subscriber member; it is truly disappointing to continue to use the app and find Strava has removed access to every possible feature to those whom are not a subscriber! Sad that an app that many use...

ET1 by Mt. Kenya
  • 907 Views
  • 1 replies
  • 2 kudos

Resolved! Moving time and elapsed time not correct

The last three times I have run using Strava it has incorrectly had my moving time less that half the time of my run. For example this morning I ran 12.3km in 1 hour 11 minutes (without stopping) yet my moving time is listed as 29 minutes.As a result...

cleanhat by Mt. Kenya
  • 18500 Views
  • 11 replies
  • 17 kudos

Resolved! Hide an address

I'm not sure which API/Mapping service that Strava is currently using, but it is impossible for me to use the privacy feature to hide my home address.I live in Bahrain and the address system here is messy, so identifying an exact address is pretty di...

JamieG by Mt. Kenya
  • 4000 Views
  • 2 replies
  • 5 kudos

Resolved! Blue shaded circle around my location

Hi all,Can anyone help me get rid if the blue shaded circle?.  It happens every time I create a route and allow Strava to access my location. Makes the underlying map difficult to see.Thanks.

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redart by Mt. Kenya
  • 2000 Views
  • 4 replies
  • 17 kudos

Resolved! Side by Side Comparison missing Virtual rides?

I Zwift a lot, even during warmer months. I like the controlled environment and training aspect of it all. I noticed when viewing another athlete in Strava, the "Side by Side Comparison" does not reflect this (very real and full of blood, sweat, and ...

zbatman by Mt. Kenya
  • 1500 Views
  • 3 replies
  • 1 kudos

Resolved! Global heatmap

If I log into STRAVA and look at the global heatmap, I just get a blank page. Can anybody tell me what I need to do to see the global heatmap?

Jasp by Mt. Kenya
  • 1200 Views
  • 1 replies
  • 1 kudos