Strava Features Chat
Need assistance troubleshooting or have questions about a Strava feature or function? Share your experience among our athletes to help you get back up and running.
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Share your Strava Maps story to win 1-year of subscription!

Whether you use suggested routes to find your new favorite neighborhood loop, download offline maps to trek through the backcountry, or use Heatmaps to find new places to explore — we want to hear how you are using Strava Maps! Tell us what you value...

Marya by Community Manager
  • 3 replies
  • 12 kudos

[KNOWN ISSUE] Problems creating Routes

UPDATE FROM STRAVA: We're aware of a technical issue that may impact some Athletes who are trying to create longer routes. Sincere apologies for this issue.  Our Team is working on a fix, and we will update this thread when we have more information. ...

Wurfy by Shkhara
  • 16 replies
  • 52 kudos

Resolved! No best effort data showing on run

I’ve done 2 runs tonight and on my second one I cannot see any best effort data at all and it’s isn’t showing on app or website. It was a 3.25km run so presumably long enough to get at least some data. I can see the best effort data for everyone else...

Viczz by Mt. Kenya
  • 3 replies
  • 2 kudos

Resolved! Heatmap still showing line after activity cropped

Hi,I went on a hike but forgot to end it, so the drive back home was registered as part of the activity and also showed up on the heatmap.Cropping the activity removed the drive from the hike, but this didn't remove the 8 kilometers of driving from t...

dsandem by Mt. Kenya
  • 1 replies
  • 0 kudos

Resolved! Show average speed for running

IS there any way of getting Strava (on the web and on the Android app) of showing the average speed for each run instead of the average pace.  I have used a couple of other apps that allow you to specify your preference, but I could not see such a se...

Resolved! Strava map sync with Zepp with Korean account

Hi My zepp - amazfit- does not upload map data to strava automatically.And I have figured out online that if I create my zepp account with the US region instead of Korea, the issue can be solved.  However as I have used my zepp account with KR(South ...

Joey506 by Mt. Kenya
  • 1 replies
  • 0 kudos

Resolved! Runna activity not included in fitness

I use the progress features quite a lot and find them helpful i.e. monthly fitness and relative effort. I logged a 10km then yesterday via Runna and it loaded a Ross the my activity fees no problem, but it is not showing against any of my progress?