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[KNOWN ISSUE] Problems creating Routes

UPDATE FROM STRAVA: We're aware of a technical issue that may impact some Athletes who are trying to create longer routes. Sincere apologies for this issue.  Our Team is working on a fix, and we will update this thread when we have more information. ...

Wurfy by Shkhara
  • 18 replies
  • 61 kudos

Resolved! Strava routes

I like to cycle alone quite a bit and try to utilise the routes there anyway to amend the distance? I hate it jumps from 30 to 50 to 80 and no in between.Also it only shows 3 routes, is there anyway to get more recommendations on the app a...

Gooey86 by Mt. Kenya
  • 3 replies
  • 1 kudos

Resolved! Default Sport

When I go to my profile to set my “Default Sport” under “Display Preferences” it only gives me 2 choices Running or Cycling. I like to Hike as well as walk but these are not options. Seems a bit absurd to me…Am I missing something? If forces me to go...

Resolved! My activity won’t sync

My activities from this morning will not sync to my Strava app on my iPhone. I have restarted my phone and my watch, but nothing has worked. I’ve also added an extra activity to see if that would push through the previous two activities that would no...

Fani by Mt. Kenya
  • 1 replies
  • 0 kudos

Resolved! Ticket response

Hi, how long does it take to get a reply? I raised a ticket on Friday and not had any response? Thanks

ABlair29 by Mt. Kenya
  • 4 replies
  • 3 kudos

Resolved! Feedback: Heatmap changes

What have you done to Heatmaps?  I do not care about businesses, or where other people have run, walked, or biked, and the new color selection interface does not allow basemap changes from the same interface (as it should).  Also, as I zoom out, the ...

GuyBeels by Shkhara
  • 101 replies
  • 643 kudos

Resolved! Actual Location in Strava Heatmap

Hello, one of my favourite functions in strava is to navigate with the perfect maps in combination with heatmaps. So I have an idea if a trail is practicable or not. When I can also see my personal heatmap I can see if the trail brings me to my famil...

David_KN by Mt. Kenya
  • 3 replies
  • 2 kudos

Resolved! Segments minimal length

Why can't I create segments shorter than 500 meters for cycling and shorter than 300 meters for running, even though I have a subscription, when I've seen shorter segments on Strava?For example this running segment is only 280 meters long: https://ww...

Norden by Pico de Orizaba
  • 3 replies
  • 1 kudos

Strava App navigate to address

Hi, I was riding yesterday using my IGP BSC300 bike computer that is connected to Strava. I received a call from a friend to go and visit. I have never been to his place so I asked for the address to navigate there and I wanted to create a route to t...

Statique by Mt. Kenya
  • 1 replies
  • 0 kudos

Keeping Leaderbords Clean

Strava seem to encourage users to self police segment leaderboards, however this is severely hampered by limits on the number of flags that can be raised on activities.I've tried to raise this issue via the ticket system, but each time my request is ...

willz by Shkhara
  • 5 replies
  • 21 kudos

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