Strava Features Chat
Need assistance troubleshooting or have questions about a Strava feature or function? Share your experience among our athletes to help you get back up and running.
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[KNOWN ISSUE] Problems creating Routes

UPDATE FROM STRAVA: We're aware of a technical issue that may impact some Athletes who are trying to create longer routes. Sincere apologies for this issue.  Our Team is working on a fix, and we will update this thread when we have more information. ...

Wurfy by Mt. Kenya
  • 340 Views
  • 6 replies
  • 5 kudos

Resolved! What happened to the edit segment tool?

The OCD gremlin in me really enjoyed cleaning up bad segments. Reporting the duplicates, editing the starting position from someone’s favorite parking spot… But I can’t find that tool anymore and there are still some simple edits that can be done for...

Strava'a algorithm for hidden segments has issues

Hello,I would like to comment on Strava's algorithm for hiding segments. From what I understand it's based, among other things, on how often the segment is viewed. This unfortunately leads to bad climbing segments being promoted over good ones for tw...

Resolved! Progress not Updating

 My Progress page is not updating. I have tried logging out, restarting my phone, uninstalling the app and nothing is fixing this issue. Applied latest update yesterday. Any ideas on if this is a known issue in latest update?

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Resolved! Live pace feedback?

Hi everyone, I'm new to Strava and interested in switching over from the UA Map My Run app.  After looking at the Strava web site and watching a couple of review videos I'm not finding what I need: the app I'm currently using can be configured to giv...

Resolved! Wrong total distance shown for bike

In November I added a new bike to Strava which I now exclusively ride. Therefore I retired my other bikes. The issue is that the cumulative kilometers for this bike are completely off. It says 2600 km while it is actually closer to ~900 km after addi...

Resolved! Default Sport

When I go to my profile to set my “Default Sport” under “Display Preferences” it only gives me 2 choices Running or Cycling. I like to Hike as well as walk but these are not options. Seems a bit absurd to me…Am I missing something? If forces me to go...

Global Heat Map in Route Planning

In the past when creating routes with the global heatmap activated there was a lot more available than there currently is.  If I look at the global heat map outside of the route creator with all sports selected, I can see these additional heat lines....

global heatmap.jpg create route.jpg
guaxini by Mt. Kenya
  • 179 Views
  • 1 replies
  • 3 kudos

Resolved! Fallo Frecuencia cardiaca / ​Heart rate failure

Buenos dias a tod@s, en la app de garmin me marca unas pulsaciones bajas, cuando voy haciendo base, ritmos lentos, normal, pero cuando se sincroniza a strava se disparan 170-180',sabeis por que pasa? Muchas gracias. TRANSLATION: Good morning everyone...

Inot by Mt. Kenya
  • 400 Views
  • 2 replies
  • 0 kudos