Strava Features Chat
Need assistance troubleshooting or have questions about a Strava feature or function? Share your experience among our athletes to help you get back up and running.
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Forum Posts

Resolved! (RESOLVED) Heat Map Not Updating

My ride this evening does not appear on my personal heat map.   Following the recommendation from other forum posts, I changed the activity to something else (Badminton) and then back to Ride.  It still doesn't appear on my heat map. https://www.stra...

Krahling by Mt. Kenya
  • 7783 Views
  • 74 replies
  • 221 kudos

[KNOWN ISSUE] Problems creating Routes

UPDATE FROM STRAVA: We're aware of a technical issue that may impact some Athletes who are trying to create longer routes. Sincere apologies for this issue.  Our Team is working on a fix, and we will update this thread when we have more information. ...

Wurfy by Shkhara
  • 3845 Views
  • 20 replies
  • 65 kudos

Resolved! My activity won’t sync

My activities from this morning will not sync to my Strava app on my iPhone. I have restarted my phone and my watch, but nothing has worked. I’ve also added an extra activity to see if that would push through the previous two activities that would no...

Fani by Mt. Kenya
  • 398 Views
  • 1 replies
  • 0 kudos

Resolved! Feedback: Heatmap changes

What have you done to Heatmaps?  I do not care about businesses, or where other people have run, walked, or biked, and the new color selection interface does not allow basemap changes from the same interface (as it should).  Also, as I zoom out, the ...

GuyBeels by Shkhara
  • 24200 Views
  • 101 replies
  • 644 kudos

Resolved! Actual Location in Strava Heatmap

Hello, one of my favourite functions in strava is to navigate with the perfect maps in combination with heatmaps. So I have an idea if a trail is practicable or not. When I can also see my personal heatmap I can see if the trail brings me to my famil...

David_KN by Mt. Kenya
  • 1999 Views
  • 3 replies
  • 2 kudos

Keeping Leaderbords Clean

Strava seem to encourage users to self police segment leaderboards, however this is severely hampered by limits on the number of flags that can be raised on activities.I've tried to raise this issue via the ticket system, but each time my request is ...

willz by Shkhara
  • 2199 Views
  • 5 replies
  • 21 kudos

Resolved! Incorrect leaderboard information.

I gave recently ridden a route in Dalby Forest, England.The segment is called get loose for Lewis. I rode the tarmac road near to it. Strava has twice recorded my ride on the road as a ride on the segment. I'm now K.O.M on a segment I didn't ride. I ...

Resolved! Activity tab having "Processing Activity" stuck

I have saved an activity from my Galaxy Watch 6, while on the watch it shows that the activity has been synced, on the phone app, there's a permanent display of "Processing Activity" showing up in my activity tab. I tried restarting my phone, login a...

kunshun by Mt. Kenya
  • 800 Views
  • 1 replies
  • 0 kudos

Resolved! My PR isn’t showing

today I ran a PR in my 10k and it didn’t show up. I’m not usually worried but there was a lot of hills and I could have quit but I didn’t lol any fix? 

Joshua86 by Mt. Kenya
  • 399 Views
  • 1 replies
  • 0 kudos

Resolved! Activities not showing

Hello, not sure if this is the right place to post this but I’m new to Strava and was wondering how can I see other people’s activities in my area? I feel like I can’t see anyone’s activities and nobody can see mine, my privacy and settings are all s...

Moegreys by Mt. Kenya
  • 301 Views
  • 1 replies
  • 2 kudos