Strava Features Chat
Need assistance troubleshooting or have questions about a Strava feature or function? Share your experience among our athletes to help you get back up and running.
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Forum Posts

Upholding platform safety

Strava Community - Recently our team has been dealing with a sustained campaign of inauthentic content posted to the platform and as a result we have taken certain necessary steps to safeguard the community. One of the many measures we have taken is ...

Marya by Community Manager
  • 8613 Views
  • 0 replies
  • 0 kudos

[KNOWN ISSUE] Problems creating Routes

UPDATE FROM STRAVA: We're aware of a technical issue that may impact some Athletes who are trying to create longer routes. Sincere apologies for this issue.  Our Team is working on a fix, and we will update this thread when we have more information. ...

Wurfy by Shkhara
  • 4540 Views
  • 20 replies
  • 66 kudos

Resolved! Club Owner no longer has access to account

Hello - I've been added as an Admin to a Club, so I can approve membership requests. However, we still cannot clean up the club (this club is tied to an office-based club) because the identified owner no longer has access to their account.I've messag...

tsanvic by Mt. Kenya
  • 308 Views
  • 1 replies
  • 0 kudos

Relative effort

Hi all, I'm trying to use the relative effort. But I was noticing a big difference in relative effort between 2 pretty similar activities:  The lower is from september 8th and the upper from september 15th.  So, in the upper activity I ran a little...

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JasperH by Shkhara
  • 399 Views
  • 7 replies
  • 5 kudos

Resolved! Scam Message

I have got some messages like a scam a few days ago.I reported as a scam to you, so I would like to know whether it was a scam or not.If you'd like to contact me, could you please send e-mail.Thanks.

chmissh by Mt. Kenya
  • 2000 Views
  • 2 replies
  • 0 kudos

Misleading segment vertical stats

Currently Strava provides the following stats about each segment: distance, elevation, and grade.The problem is that these stats are only valid if a segment is a straight uphill or straight downhill.But if a segment has both uphill and downhill parts...

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Resolved! Triathlon upload

Hi still not able to upload a triathlon I competed in on 2nd June .. every thing since then Is fine .. swims runs and rides .. as previously stated I have tried all the common fixes to no avail .. any thoughts ideas please ?? Obviously it's not a dis...

Stu1 by Mt. Kenya
  • 1701 Views
  • 4 replies
  • 1 kudos

Resolved! Auto-hide all segments but my own?

In the web app is there a way when viewing an activity to auto-hide or one-click hide all segments that are not my own private ones?I ride the same route a lot and I have about 12 segments of my own that are starred. Since it's a heavily used trail, ...

claus67 by Mt. Kenya
  • 399 Views
  • 1 replies
  • 0 kudos

Resolved! Benefits of marking a ride "commute"?

I've been marking rides to and from work as commutes pretty diligently, but I see from various reports on the site that commutes can be hidden, which makes me think maybe they aren't meant to be treated as significant exercise? I ride as hard on comm...

heaths by Shkhara
  • 8399 Views
  • 6 replies
  • 14 kudos

Resolved! No support from help desk

I open three incident ticket and I still waiting for any action from Strava team support. I’m the only one?here my problem Unfortunately, I remove my Facebook from my Strava account. I want to use my e-mail address for Login. However, I can’t log any...

Resolved! Correcting street maps ?

I recently noticed that two street names on a Strava map were the wrong way around.  The street names have been used in the names of some Strava Segments, which causes some minor confusion.  The Strava map (at least in the UK) comes from OpenStreetMa...

Ian by Elbrus
  • 423 Views
  • 4 replies
  • 2 kudos

Run didn’t upload

Hi everyone I had tracked my run on my Apple Watch and on my phone however my Apple Watched stopped and it continued to track on my phone my longest distance yet and didnt upload, I’ve tried the option of going to refresh, logging in and out etc is t...

Amylp by Mt. Kenya
  • 134 Views
  • 1 replies
  • 0 kudos