Strava Features Chat
Need assistance troubleshooting or have questions about a Strava feature or function? Share your experience among our athletes to help you get back up and running.
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The Hub is now in read-only mode as we make improvements to the Hub experience. More information is available here.

Forum Posts

Upholding platform safety

Strava Community - Recently our team has been dealing with a sustained campaign of inauthentic content posted to the platform and as a result we have taken certain necessary steps to safeguard the community. One of the many measures we have taken is ...

Marya by Community Manager
  • 7404 Views
  • 0 replies
  • 0 kudos

[KNOWN ISSUE] Problems creating Routes

UPDATE FROM STRAVA: We're aware of a technical issue that may impact some Athletes who are trying to create longer routes. Sincere apologies for this issue.  Our Team is working on a fix, and we will update this thread when we have more information. ...

Wurfy by Shkhara
  • 4468 Views
  • 20 replies
  • 66 kudos

Resolved! Most activities are missing from personal heatmap

Hi all!I recently resubscribed to Strava and I noticed that almost all of my activities are left out from heatmaps. I have chosen: All timeAll sportsInclude private activities So I think all of them should be on the heatmap, but almost none of them a...

alexanto by Mt. Kenya
  • 1399 Views
  • 7 replies
  • 3 kudos

Resolved! need help cropping a run

I would actually like to know how to remove an inaccurately recorded part from my route. My Fitbit is linked to my Strava app, but while my Fitbit knows I've stopped, Strava kept recording my drive home after my run.  AKA, I ran 8 miles, not 20.

Babs by Mt. Kenya
  • 2899 Views
  • 4 replies
  • 1 kudos

Resolved! Climb categorisation filter still not back

Dear Strava, I would again like to request that you add the climb categorisation filter back to the segment explorer/maps interface. The new interace is really awful for discovering climbs, and I am at the point of now using other software to plan my...

99tollap by Mt. Kenya
  • 457 Views
  • 2 replies
  • 1 kudos

Resolved! inaccurate times in "this week" highlight on my profile

I recorded 2 rock climbing sessions last week: one for 1h 21m and one for 1h 27m, however when I look under "Rock Climb" in the "This week" section of my profile, it says I only did 56m of rock climbing. I have a similar problem with the week before....

Resolved! Change summary information dispayed

Hi, can I change the default summary information that is displayed after I complete a cycle. For example right now 'Distance', Elevation Gain' and 'Time' or 'Achievements' are shown on the summary at the top. Can I say replace 'Time' / 'Achievements'...

noelshan by Mt. Kenya
  • 404 Views
  • 1 replies
  • 0 kudos

Resolved! Tennis: Sharing Instagram Stories

I noticed that it is not possible to share Tennis activities on the Instagram stories via the Strava app. Could you add this feature please? Thanks

Resolved! Active Challenges sorted by days until challenge starts

It's not a big thing, rather small quality of user experience change - I think it would be more natural if the challenges starting the soonest are the ones at the top, not the other way around. This refers to the mobile app.  

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TacTonko by Mt. Kenya
  • 386 Views
  • 1 replies
  • 0 kudos

Resolved! My routes are not visible in iPhone app

I used 'Draw your own route' with iPhone app and was able to finish it. Once I saved it it is no longer there. Now when I click on Maps -> Routes to check routes for my city, I see only 3 old ones. I don't see the ones I created. On the other hand, o...

ugljanin by Shkhara
  • 6799 Views
  • 10 replies
  • 3 kudos

How do I see my routes full screen?

I created a route. I saved it. Now I can see it in "my routes". But the routes it's inside a small box, between community pictures on top, elevation profile on bottom and routes attributes on the left.There is no way of clicking the routes and enlarg...

marm8 by Shkhara
  • 302 Views
  • 1 replies
  • 0 kudos