Strava Features Chat
Need assistance troubleshooting or have questions about a Strava feature or function? Share your experience among our athletes to help you get back up and running.
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[KNOWN ISSUE] Problems creating Routes

UPDATE FROM STRAVA: We're aware of a technical issue that may impact some Athletes who are trying to create longer routes. Sincere apologies for this issue.  Our Team is working on a fix, and we will update this thread when we have more information. ...

Wurfy by Mt. Kenya
  • 355 Views
  • 6 replies
  • 5 kudos

Resolved! Strava taking a long time to load

For about a week now Strava has been taking about 1:30 to even load the app all the way on my Pixel 6a. After a couple taps on the screen then you have to wait another 1:30 for the next screen. I only use mobile data. Before everything was fine. I've...

Josh84L by Mt. Kenya
  • 3099 Views
  • 4 replies
  • 0 kudos

How to find an e-bike segment by name

How do I view the details of an e-bike segment when I just have it's name?I used the 'Don't see the segment you're looking for' feature to show me other segments in the area of my E-Bike ride - this gives me the name of a segment that I want to look ...

m986 by Shkhara
  • 299 Views
  • 2 replies
  • 1 kudos

Resolved! My Gear Settings

I ride 2 Mountain Bikes but can only set one of them to default sport "Mountain Bike". The moment I try and set the other bike also to default "Mountain Bike" the first bike default is "Blanked out". Why is that?Also, for those of us who travel regul...

Resolved! Routes offline?

My “routes” continue to show that I am “offline” and won’t load anything, and won’t let me create a new route. Tried deleting the app and turning off/on phone. Suggestions?

Reduce social media friction

Very often when using Strava and linking outside in anyway it has way too much friction. 1. sample 1 -BWR announces a new segment and posts the link. Upon click of link asks me to download app. It’s already downloaded. I click get app. It redirects m...

Resolved! Club activities - lack of visibility

Hello colleagues I have created a private club defined as "cycling".Several members have been added to the group. Unfortunately, I've recently noticed that some member activities are not showing up in weekly. I checked and the cycling activities that...

MarcYak by Mt. Kenya
  • 599 Views
  • 1 replies
  • 0 kudos

Resolved! Recording Squash with distance

So with my old Vivoactive 3 I would record my squash games as a normal run. Obviously the run map was irrelevant but it would give me the distance I ran/moved which I really liked. (Normally ended up being 3-5k depending on how hard the game was)Howe...